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ArticleMaking internal services market driven

Sandra Vandermerwe1989

Article1989

Making internal services market driven

Sandra Vandermerwe · Douglas Gilbert

35 citations·0/0 files stored·Business Horizons

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Outsourcing and Supply Chain Management Information Technology Governance and Strategy Service and Product Innovation

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References

1986Strategy and Structure:1988Servitization of business: Adding value by adding services 1984Designing services that deliver 1984The evolution of management accounting 1988How Cost Accounting Distorts Product Costs 1982Strategy and Structure 1988Strategic organization design

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1999“Tribal warfare” and gaps affecting internal service quality 2001Exploring hotel internal service chains: a theoretical approach 2012Determinants of internal service quality and the relationship with internal customer satisfaction 2014Service Value als Werttreiber 2003Developing an Effective Internal Customer Service Ethos

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Year1989

Typearticle

Published1989-11-01

VenueBusiness Horizons

ISSN-L0007-6813

Languageen

Citations35

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

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doi10.1016/0007-6813(89)90044-x

openalex_workW1976592385

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