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Customer value from a customer perspective: a comprehensive review · Study

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ArticleCustomer value from a customer perspective: a comprehensive review

Albert Graf2008

Article2008

Customer value from a customer perspective: a comprehensive review

Albert Graf · Peter Maas

155 citations·0/0 files stored·Journal für Betriebswirtschaft

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Customer Service Quality and Loyalty Service and Product Innovation Customer churn and segmentation

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 155 citations exist upstream.

References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2003Evolving to a New Dominant Logic for Marketing 2001Consumer perceived value: The development of a multiple item scale 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1959The Social Psychology of Groups 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 2000What is strategy

Cited by

2015Customer perceived value—Conceptualization and avenues for future research 2007Customer value as a key performance indicator (KPI) and a key improvement indicator (KII)2019A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies)2015Services innovation impact to customer satisfaction and customer value enhancement in airport 2012Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study 2011Value and risk in business-to-business e-banking 2012Web-enabled wireless technology: an exploratory study of adoption and continued use intentions 2007Changing roles of customers: consequences for HRM

Details

Year2008

Typearticle

Published2008-03-12

VenueJournal für Betriebswirtschaft

ISSN-L0344-9327

Languagede

Citations155

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1007/s11301-008-0032-8

openalex_workW1978149864

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