SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Value and risk in business-to-business e-banking · Study

ArticleShelves

ArticleValue and risk in business-to-business e-banking

Frank Farhang Faroughian2011

Article2011

Value and risk in business-to-business e-banking

Frank Farhang Faroughian · Stavros P. Kalafatis · Lesley Ledden · Phillip Samouel · Markos H. Tsogas

63 citations·0/0 files stored·Industrial Marketing Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Service and Product Innovation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 63 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1977Estimating Nonresponse Bias in Mail Surveys 2007Mail and internet surveys : the tailored design method 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

Cited by

2015Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective 2019Risk and perceived value: antecedents of customer satisfaction and loyalty in a sustainable business model 2020A multidimensional approach to the outcomes of perceived value in business relationships 2016Risks and marketing in online transactions: a qualitative comparative analysis 2022

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2011The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examinationarticle · 35 shared references 2015Customer perceived value—Conceptualization and avenues for future researcharticle · 28 shared references 2008Customer value from a customer perspective: a comprehensive reviewarticle · 26 shared references 2013Perceived value in community supported agriculture (CSA)article · 26 shared references 2006Consumer Perception of Value: Literature Review and a New Conceptual Frameworkarticle · 24 shared references 2007A re‐examination of the relationship between value, satisfaction and intention in business servicesarticle · 24 shared references

Details

Year2011

Typearticle

Published2011-12-20

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations63

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.indmarman.2011.11.012

openalex_workW2013220941

Links

Imported from OpenAlex (CC0) — nothing here is generated.

Evolution of modified TAM associated with e-banking services adoption: a systematic PRISMA review from 1975 to 2021

2011Unpacking value creation and delivery: Orientation, capabilities, practices, and outcomes

2011Value in Business and Industrial Marketing

2021Effects of Utilitarian and Hedonic Emotion on the Use of Online Banking Services