The effects of relationship quality on customer retaliationYany Grégoire2006-01-01articleMarketing Letters453 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyConsumer Behavior in Brand Consumption and IdentificationService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 453 citations exist upstream.References1998The partial least squares approach for structural equation modeling.1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies1988The Social Psychology of Procedural Justice1998Modern Methods for Business Research2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective2002Consumer Trust, Value, and Loyalty in Relational Exchanges1991Conventional wisdom on measurement: A structural equation perspective.Cited by2016Data Privacy: Effects on Customer and Firm Performance2011Repurchase intention in B2C e-commerce—A relationship quality perspective2008Getting even with one's supervisor and one's organization: relationships among types of injustice, desires for revenge, and counterproductive work behaviors2011Understanding Purchase Intention During Product-Harm Crises: Moderating Effects of Perceived Corporate Ability and Corporate Social Responsibility2015Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident2014Things Fall Apart: The Dynamics of Brand Audience Dissipation2017Understanding mobile banking individual performance2018Positive and negative behaviours resulting from brand attachment