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Fuzzy linguistic approach to quality assessment model for electricity network infrastructure
16 references·0 citing·40 second hop
Fuzzy linguistic approach to quality assessment model for electricity network infrastructure (2015)Fuzzy linguistic approach to quality asse…Recent Developments in the Ordered Weighted Averaging Operators: Theory and Practice (2011)Recent Developments in the Or…The impact of affect on service quality and satisfaction: the moderation of service contexts (2006)The impact of affect on servi…Efficiency versus effectiveness in business networks (2006)Efficiency versus effectivene…Service quality dimensions: an examination of Grönroos’s service quality model (2004)Service quality dimensions: a…E-S-QUAL (2004)E-S-QUALThe soul of the new consumer: authenticity--what we buy and why in the new economy (2000)The soul of the new consumer:…Combining numerical and linguistic information in group decision making (1998)Combining numerical and lingu…Aggregation operators for linguistic weighted information (1997)Aggregation operators for lin…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Direct approach processes in group decision making using linguistic OWA operators (1996)Direct approach processes in …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The concept of a linguistic variable and its application to approximate reasoning—II (1975)The concept of a linguistic v…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Social Choice and Individual Values. (1951)On ordered weighted averaging aggregation operators in multicriteria decisionmaking (1988)Fuzzy Preference Modelling and Multicriteria Decision Support (1994)Fuzzy group decision-making for facility location selection (2003)Managing non-homogeneous information in group decision making (2004)Consistency and consensus measures for linguistic preference relations based on distribution assessments (2012)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative measures of service quality: a review (2008)Service quality, emotional satisfaction, and behavioural intentions (2009)Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Fuzzy sets (1965)L-fuzzy sets (1967)Vagueness, truth and logic (1975)Forecasting enrollments with fuzzy time series — Part I (1993)A 2-tuple fuzzy linguistic representation model for computing with words (2000)Hesitant Fuzzy Linguistic Term Sets for Decision Making (2011)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2004E-S-QUAL3,962 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1975The concept of a linguistic variable and its application to approximate reasoning—II2,554 cited
  • 1996Direct approach processes in group decision making using linguistic OWA operators662 cited
  • 2004Service quality dimensions: an examination of Grönroos’s service quality model603 cited
  • 2011Recent Developments in the Ordered Weighted Averaging Operators: Theory and Practice440 cited
  • 1997Aggregation operators for linguistic weighted information425 cited
  • 1998Combining numerical and linguistic information in group decision making361 cited
  • 2006Efficiency versus effectiveness in business networks230 cited
  • 2006The impact of affect on service quality and satisfaction: the moderation of service contexts

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213 cited
  • 2000The soul of the new consumer: authenticity--what we buy and why in the new economy135 cited
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