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Improved churn prediction in telecommunication industry using data mining techniques · Study

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ArticleImproved churn prediction in telecommunication industry using data mining techniques

Abbas Keramati2014

Article2014

Improved churn prediction in telecommunication industry using data mining techniques

Abbas Keramati · Ruholla Jafari-Marandi · Mohammad Aliannejadi · I. Ahmadian · Mona Mozaffari · Ubaid Abbasi

176 citations·0/0 files stored·Applied Soft Computing

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Customer churn and segmentation Customer Service Quality and Loyalty Data Mining and Machine Learning Applications

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References

1966Experiments in induction 1967Experiments in Induction 2005Applying data mining to telecom churn management 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach 2007The effects of brand credibility on customer loyalty 2004Determinants of subscriber churn and customer loyalty in the Korean mobile telephony market 2011Customer churn prediction in telecommunications 2006Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry

Cited by

2020Predicting Employee Attrition Using Machine Learning Techniques 2018A Data Mining-Based Framework for Supply Chain Risk Management 2018Machine-Learning Techniques for Customer Retention: A Comparative Study 2017An empirical comparison of techniques for the class imbalance problem in churn prediction 2016Developing a prediction model for customer churn from electronic banking services using data mining

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2021What Do We Know About Customer Churn Behaviour in the Telecommunication Industry? A Bibliometric Analysis of Research Trends, 1985–2019article · 6 shared references 2020A Survey on Churn Analysis in Various Business Domainsarticle · 5 shared references 2017Social network analytics for churn prediction in telco: Model building, evaluation and network architecturearticle · 5 shared references 2017Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behaviorarticle · 5 shared references 2018Behavioral attributes and financial churn predictionarticle · 5 shared references 2013Customer Churn Prediction in Telecommunication A Decade Review and Classificationreview · 5 shared references

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Year2014

Typearticle

Published2014-08-29

VenueApplied Soft Computing

ISSN-L1568-4946

Languageen

Citations176

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/j.asoc.2014.08.041

openalex_workW1978501154

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2020

A Survey on Churn Analysis in Various Business Domains

2017Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior

2020Explaining and predicting employees’ attrition: a machine learning approach