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Issue management and crisis management: An integrated, non-linear, relational construct
6 references·16 citing·47 second hop
Issue management and crisis management: An integrated, non-linear, relational construct (2007)Issue management and crisis management: A…Crisis management: Planning for the inevitable (2014)Crisis management: Planning f…Strategic Issues Management: Organizations and Public Policy Challenges (2009)Strategic Issues Management: …Reframing Crisis Management (1998)Reframing Crisis ManagementChaos theory as a model for managing issues and crises (1996)Chaos theory as a model for m…Crisis Management: Planning for the Inevitable (1989)Crisis Management: Planning f…The Rise and Fall of Social Problems: A Public Arenas Model (1988)The Rise and Fall of Social P…Organizational Resilience of Higher Education Institutions: An Empirical Study during Covid-19 Pandemic (2022)Organizational Resilience of …Public relations practitioners’ management of fake news: Exploring key elements and acts of information authentication (2020)Public relations practitioner…Managing through a crisis: Managerial implications for business-to-business firms (2020)Managing through a crisis: Ma…Flexibility, coping capacity and resilience of organizations: between synergy and support (2020)Flexibility, coping capacity …Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis (2014)Keeping Control: The Importan…Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping (2013)Maritime tourism and terroris…A Strategic Issue Management (SIM) Approach to Social Media Use in Public Diplomacy (2013)A Strategic Issue Management …The study of internal crisis communication: towards an integrative framework (2011)The study of internal crisis …Responsible Leadership in Organizational Crises: An Analysis of the Effects of Public Perceptions of Selected SA Business Organizations’ Reputations (2011)Responsible Leadership in Org…Reshaping Crisis Management: The Challenge for Organizational Design (2010)Reshaping Crisis Management: …Embedding issue management as a strategic element of crisis prevention (2010)Embedding issue management as…BP initial image repair strategies after the Deepwater Horizon spill (2010)BP initial image repair strat…Issue management as a post‐crisis discipline: identifying and responding to issue impacts beyond the crisis (2009)Issue management as a post‐cr…Issue and crisis management: Quicksand in the definitional landscape (2009)Issue and crisis management: …Defying a Reputational Crisis – Cadbury's Salmonella Scare: Why are Customers Willing to Forgive and Forget? (2009)Defying a Reputational Crisis…Player transgressions and the management of the sport sponsor relationship (2008)Player transgressions and the…The social psychology of organizing (1969)Sensemaking in Organizations (1996)Strategic management a stakeholder approach (2010)Entering new territory: A study of internal crisis management and crisis communication in organizations (2011)The effect of internal communication and employee satisfaction on supply chain integration (2015)Enhancing employees’ knowledge sharing through diversity-oriented leadership and strategic internal communication during the COVID-19 outbreak (2020)THE PHILOSOPHY OF LITERARY FORM (1973)The Measurement of Observer Agreement for Categorical Data (1977)Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Beyond Legitimacy: A Case Study in BP’s “Green Lashing” (2013)Determinants of GHG Reporting: An Analysis of Global Oil and Gas Companies (2014)The Supply Chain Position Paradox: Green Practices and Firm Performance (2016)Chaos Bound: Orderly Disorder in Contemporary Literature and Science. (1991)Excellence in public relations and communication management (1993)Reputation as Reservoir: Buffering Against Loss in Times of Economic Crisis (2000)Chaos theory, informational needs, and natural disasters (2002)Tourism Disaster Planning and Management: From Response and Recovery to Reduction and Readiness (2008)Excellence in Public Relations and Communication Management (2013)Resource Mobilization and Social Movements: A Partial Theory (1977)Frame Alignment Processes, Micromobilization, and Movement Participation (1986)Science in Action (1987)Reframing Public Policy (2003)Climate change and journalistic norms: A case-study of US mass-media coverage (2007)The Handbook of Journalism Studies (2009)Attachment and Loss (1969)The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster (1993)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)A framework for examining leadership in extreme contexts (2009)Managing Risk and Resilience (2015)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)What Is a Disaster: Perspectives on the Question (1999)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)The Role of Prior Expectancies and Relational Satisfaction in Crisis (2014)Risk, Uncertainty and Profit (1921)Research in Organizational Behavior. (1986)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The digital marketing capabilities gap (2020)An examination of salesperson bricolage during a critical sales disruption: Selling during the Covid-19 pandemic (2021)The impact of dynamic capabilities on SME performance during COVID-19 (2022)Communication, Organization, and Crisis (1998)Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience (2007)The Handbook of Crisis Communication (2010)Examining the Role of Social Media in Effective Crisis Management (2011)How publics respond to crisis communication strategies: The interplay of information form and source (2011)Collaborative Value Creation (2012)Parameters for Crisis Communication (2010)A Burden of Responsibility: The Role of Social Approval at the Onset of a Crisis (2014)
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References

  • 1988The Rise and Fall of Social Problems: A Public Arenas Model2,274 cited
  • 1998Reframing Crisis Management1,534 cited
  • 1989Crisis Management: Planning for the Inevitable797 cited
  • 2014Crisis management: Planning for the inevitable740 cited
  • 2009Strategic Issues Management: Organizations and Public Policy Challenges468 cited
  • 1996Chaos theory as a model for managing issues and crises273 cited

Cited by

  • 2011The study of internal crisis communication: towards an integrative framework228 cited
  • 2020Managing through a crisis: Managerial implications for business-to-business firms149 cited
  • 2010BP initial image repair strategies after the Deepwater Horizon spill123 cited
  • 2009Issue and crisis management: Quicksand in the definitional landscape95 cited
  • 2013Maritime tourism and terrorism: customer perceptions of the potential terrorist threat to cruise shipping94 cited
  • 2022Organizational Resilience of Higher Education Institutions: An Empirical Study during Covid-19 Pandemic91 cited
  • 2020Flexibility, coping capacity and resilience of organizations: between synergy and support84 cited
  • 2011Responsible Leadership in Organizational Crises: An Analysis of the Effects of Public Perceptions of Selected SA Business Organizations’ Reputations

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77 cited
  • 2010Reshaping Crisis Management: The Challenge for Organizational Design74 cited
  • 2009Issue management as a post‐crisis discipline: identifying and responding to issue impacts beyond the crisis71 cited
  • 2008Player transgressions and the management of the sport sponsor relationship71 cited
  • 2009Defying a Reputational Crisis – Cadbury's Salmonella Scare: Why are Customers Willing to Forgive and Forget?61 cited
  • 2014Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis54 cited
  • 2020Public relations practitioners’ management of fake news: Exploring key elements and acts of information authentication50 cited
  • 2010Embedding issue management as a strategic element of crisis prevention48 cited
  • 2013A Strategic Issue Management (SIM) Approach to Social Media Use in Public Diplomacy48 cited