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Efficacy of Job and Personal Resources across Psychological and Behavioral Outcomes in the Hotel Industry
16 references·4 citing·42 second hop
Efficacy of Job and Personal Resources across Psychological and Behavioral Outcomes in the Hotel Industry (2011)Efficacy of Job and Personal Resources ac…Index of Job Satisfaction (2012)Index of Job SatisfactionUsing the job demands‐resources model to predict burnout and performance (2004)Using the job demands‐resourc…Services Marketing: People, Technology, Strategy (2004)Services Marketing: People, T…Customer orientation of service employees (2004)Customer orientation of servi…Burnout in Organizational Life (2004)Burnout in Organizational LifeThe Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process (2003)The Role of Perceived Organiz…The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes (2003)The Effect of Management Comm…Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)Internal Benefits of Service-…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)The Customer Orientation of S…Person–Organization Fit and Contextual Performance: Do Shared Values Matter (1999)Person–Organization Fit and C…Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women (1998)Employee Behavior in a Servic…Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives (1994)Behavioral and Psychological …Services Marketing: People, Technology, Strategy (1984)Services Marketing: People, T…The measurement of organizational commitment (1979)The measurement of organizati…An index of job satisfaction. (1951)An index of job satisfaction.The effect of a caring climate on frontline employees’ turnover intention in the service industry: a serial multiple mediation model (2022)The effect of a caring climat…Work engagement, organizational embeddedness, and life satisfaction among frontline employees of star-rated hotels in Ghana (2021)Work engagement, organization…Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes (2015)Interactive effects of person…Employee Stress and Stressors in Gambling and Hospitality Workplaces (2013)Employee Stress and Stressors…Stress, appraisal, and coping (1985)Conservation of resources: A new attempt at conceptualizing stress. (1989)The construct validity of an alternative measure of burnout: Investigating the English translation of the Oldenburg Burnout Inventory (2005)A comparison of the construct validity of two burnout measures in two groups of professionals. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 2004Using the job demands‐resources model to predict burnout and performance2,564 cited
  • 1951An index of job satisfaction.2,562 cited
  • 2003The Role of Perceived Organizational Support and Supportive Human Resource Practices in the Turnover Process1,776 cited
  • 2012Index of Job Satisfaction1,669 cited
  • 2004Burnout in Organizational Life1,245 cited
  • 2002The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings1,092 cited
  • 1984Services Marketing: People, Technology, Strategy1,058 cited
  • 2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited
  • 1999Person–Organization Fit and Contextual Performance: Do Shared Values Matter825 cited
  • 1998Employee Behavior in a Service Environment: A Model and Test of Potential Differences between Men and Women695 cited
  • 2004Services Marketing: People, Technology, Strategy685 cited
  • 2004Customer orientation of service employees630 cited
  • 1994

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Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives
608 cited
  • 2003The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes561 cited
  • Cited by

    • 2013Employee Stress and Stressors in Gambling and Hospitality Workplaces64 cited
    • 2021Work engagement, organizational embeddedness, and life satisfaction among frontline employees of star-rated hotels in Ghana31 cited
    • 2022The effect of a caring climate on frontline employees’ turnover intention in the service industry: a serial multiple mediation model25 cited
    • 2015Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes25 cited