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Searching for the optimum product service distribution channel
16 references·11 citing·37 second hop
Searching for the optimum product service distribution channel (2005)Searching for the optimum product service…Managing Business Relationships (2017)Managing Business Relationshi…Buying Business Services (2002)Buying Business ServicesService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Purchasing and supply chain management : analysis, planning and practice (2000)Purchasing and supply chain m…Customer‐supplier duality and bidirectional supply chains in service organizations (2000)Customer‐supplier duality and…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…Business Market Management: : Understanding, Creating, and Delivering Value (1999)Business Market Management: :…Product complexity, innovation and industrial organisation (1998)Product complexity, innovatio…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Preferences for single sourcing and supplier selection criteria (1995)Preferences for single sourci…Conducting case study research in operations management (1993)Conducting case study researc…Beyond products: services-based strategy. (1990)Beyond products: services-bas…A Dual Methodology for Case Studies: Synergistic Use of a Longitudinal Single Site with Replicated Multiple Sites (1990)A Dual Methodology for Case S…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded The…After-sales service and warranty decisions of a durable goods manufacturer (2022)After-sales service and warra…Redesigning after-sales service: Impact on incumbent product distribution channels (2020)Redesigning after-sales servi…What drives customers to use access-based sharing options in the hospitality industry? (2016)What drives customers to use …The Applicability of Integrated Solutions Offerings: Differential Effects of Product Complexity (2013)The Applicability of Integrat…Servitisation strategies and sourcing decisions for product services: an exploratory study (2012)Servitisation strategies and …Critical issues during servitization: an in-depth case study (2012)Critical issues during servit…Managing the after-sales logistic network–a simulation study (2009)Managing the after-sales logi…Consequences of outsourcing for organizational capabilities (2009)Consequences of outsourcing f…Entry Modes for Manufacturers’ International After-Sales Service: Analysis of Transaction-specific, Firm-specific and Country-specific Determinants (2008)Entry Modes for Manufacturers…Business service sourcing: a literature review and agenda for future research (2008)Business service sourcing: a …Outsourcing services in turbulent contexts (2006)Outsourcing services in turbu…Effective case research in operations management: a process perspective (2002)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Case study research: design and methods (2011)Renaissance of case research as a scientific method (2014)The Nature of the Firm (1937)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Innovation in project-based, service-enhanced firms: the construction of complex products and systems (2000)The project-based organisation: an ideal form for managing complex products and systems? (2000)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Central Problems in the Management of Innovation (1986)RATIONAL CHOICE AND THE FRAMING OF DECISIONS (1988)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Strategies for Theorizing from Process Data (1999)Theory Building From Cases: Opportunities And Challenges (2007)The Discovery of Grounded Theory (2017)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)How should companies interact in business networks? (2002)The construction industry as a loosely coupled system: implications for productivity and innovation (2002)Risk in supply networks (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Sample Size in Qualitative Interview Studies (2015)How Many Interviews Are Enough? (2005)Seeking Qualitative Rigor in Inductive Research (2012)Product-services as a research field: past, present and future. Reflections from a decade of research (2006)Sustainable supply chains: An introduction (2007)
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References

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  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
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  • 2000Customer‐supplier duality and bidirectional supply chains in service organizations260 cited
  • 2000Purchasing and supply chain management : analysis, planning and practice259 cited
  • 2002Buying Business Services

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237 cited
  • 1995Preferences for single sourcing and supplier selection criteria211 cited
  • Cited by

    • 2009Consequences of outsourcing for organizational capabilities38 cited
    • 2009Managing the after-sales logistic network–a simulation study34 cited
    • 2016What drives customers to use access-based sharing options in the hospitality industry?33 cited
    • 2022After-sales service and warranty decisions of a durable goods manufacturer33 cited
    • 2008Business service sourcing: a literature review and agenda for future research30 cited
    • 2008Entry Modes for Manufacturers’ International After-Sales Service: Analysis of Transaction-specific, Firm-specific and Country-specific Determinants30 cited
    • 2006Outsourcing services in turbulent contexts19 cited
    • 2020Redesigning after-sales service: Impact on incumbent product distribution channels14 cited
    • 2013The Applicability of Integrated Solutions Offerings: Differential Effects of Product Complexity12 cited
    • 2012Critical issues during servitization: an in-depth case study8 cited
    • 2012Servitisation strategies and sourcing decisions for product services: an exploratory study8 cited