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Cross-training public service staff in the electronic age: I have to learn to do what?!
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Cross-training public service staff in the electronic age: I have to learn to do what?! (2003)Cross-training public service staff in th…“Commonsense” Academic Reference Service: Neoliberal Discourse in LIS Articles, 1975–2014 (2019)“Commonsense” Academic Refere…The factors that influence a lawyer’s use of and ability to develop effective electronic information seeking behaviour (2014)The factors that influence a …The factors that influence a lawyer’s use of and ability to develop effective electronic information seeking behaviour (2014)The factors that influence a …Library assistants as situated learners: How they can learn more effectively (2011)Library assistants as situate…Creating a Formal Program to Train LIS Students for Reference Services (2011)Creating a Formal Program to …Information Commons Help Desk Transactions Study (2010)Information Commons Help Desk…Core Competencies for Electronic Resource Access Services (2009)Core Competencies for Electro…The Orientation and Training of New Librarians for Business Information (2008)The Orientation and Training …Developing Leadership Skills for Reference Librarians: The Case for Planning a Local Conference (2008)Developing Leadership Skills …Toward a template for systematic reference and instruction programme analysis (2005)Toward a template for systema…Continuing Professional Development- Preparing for New Roles in Libraries: A Voyage of Discovery (2005)Continuing Professional Devel…Training, Supervising, and Evaluating Student Information Assistants (2001)Peer‐ing into the information commons (2010)Implementing and Assessing Library Reference Training Programs (2013)Striving for Success in the Reference Interview: A Case Study (2016)Reference and User Services Association (RUSA) (2017)Developing and assessing a graduate student reference service (2019)The Educational Background and Work Experience of Academic Business Librarians. (1990)Information Seeking Behavior of Business Students (1997)Training student employees for quality service (2000)Empowering Information Literacy and Continuing Professional Development of Librarians: New Paradigms for Learning (2013)Publicly Accessible Library Services to Business in the USA and Australia: A Comparison and Analysis (2020)Key concepts in business librarianship at academic libraries: A scoping review (2024)The Information Commons: The Academic Library Of The Future (2003)Reference Librarians at the Reference Desk in a Learning Commons: A Mixed Methods Evaluation (2008)Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk (2008)The Shifting Roles of Student Workers (2015)Taking a Fresh Look: Reviewing and Classifying Reference Statistics for Data-Driven Decision Making (2016)A discipline-based approach to information literacy (2002)Engaging Conversation: Evaluating the Contribution of Library Instruction to the Quality of Student Research (2002)When Generations Collide (2002)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Situated Learning: Legitimate Peripheral Participation. (1994)The changing nature of work (1995)Teaching Skills for Teaching Librarians: Postcards from the Edge of the Educational Paradigm (2001)E‐resource helpdesk into virtual reference: identifying core competencies (2010)The Roles of Medical Library in Information Seeking Behavior of Health Care Professionals: A Review of the Literature (2021)Library Technology Reports (2022)North Carolina Libraries (1991)Information Behavior: An Introduction (2016)Information Needs, Motivations, and Use (2016)Models of Information Behavior (2016)Chronicle of Higher Education (1996)The Content Analysis Guidebook (2017)A Brief History of Neoliberalism (2020)No-show at the reference desk: perceptions of appointments (2020)Diffusion of Innovations (1963)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Qualitative evaluation and research methods (1990)Experiential Learning : Experience as the Source of Learning and Development (1983)Educating the reflective practitioner (1987)Critical Inquiry in a Text-Based Environment: Computer Conferencing in Higher Education (1999)A Contextual Model for Planning Continuing Education Programmes for University Library Practitioners in Vietnam (2008)Influences on the Professional Development Choices of Library Staff (2012)
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  • 2009Core Competencies for Electronic Resource Access Services15 cited
  • 2008Developing Leadership Skills for Reference Librarians: The Case for Planning a Local Conference13 cited
  • 2011Creating a Formal Program to Train LIS Students for Reference Services11 cited
  • 2010Information Commons Help Desk Transactions Study11 cited
  • 2005Continuing Professional Development- Preparing for New Roles in Libraries: A Voyage of Discovery9 cited
  • 2008The Orientation and Training of New Librarians for Business Information7 cited
  • 2005Toward a template for systematic reference and instruction programme analysis6 cited
  • 2011Library assistants as situated learners: How they can learn more effectively5 cited
  • 2019“Commonsense” Academic Reference Service: Neoliberal Discourse in LIS Articles, 1975–20142 cited
  • 2014The factors that influence a lawyer’s use of and ability to develop effective electronic information seeking behaviour1 cited
  • 2014The factors that influence a lawyer’s use of and ability to develop effective electronic information seeking behaviour0 cited

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