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Student Satisfaction and Retention: A Conceptual Model
14 references·16 citing·38 second hop
Student Satisfaction and Retention: A Conceptual Model (2004)Student Satisfaction and Retention: A Con…Student Satisfaction: An alternative approach to assessing this important concept (2002)Student Satisfaction: An alte…Student as Customer: Factors Affecting Satisfaction and Assessments of Institutional Quality (1998)Student as Customer: Factors …The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members (1995)Understanding the Bond of Ide…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Student-faculty informal interaction and the effect on college student outcomes: a review of the literature. (1993)Student-faculty informal inte…The Role of Personality in Organizational Life: Issues and Evidence (1992)The Role of Personality in Or…Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)Leaving College: Rethinking t…Leaving College: Rethinking the Causes and Cures of Student Attrition (1987)Leaving College: Rethinking t…The Modern American College (1981)The Modern American CollegeStudent-Faculty Informal Contact and College Outcomes (1980)Student-Faculty Informal Cont…Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)Dropout from Higher Education…Performance and satisfaction as a function of individual-environment fit. (1968)Performance and satisfaction …How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust (2021)How can universities improve …The impact of loyalty on the student satisfaction in higher education (2019)The impact of loyalty on the …Trust-Based Quality Culture Conceptual Model for Higher Education Institutions (2018)Trust-Based Quality Culture C…Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar (2018)Investigating Determinants of…Relationship between service quality, satisfaction, motivation and loyalty (2017)Relationship between service …THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES (2016)THE LINK BETWEEN STUDENTS' SA…An examination of factors contributing to student satisfaction in Armenian higher education (2015)An examination of factors con…The Contribution of Student Satisfaction to Persistence (2013)The Contribution of Student S…The antecedents of student loyalty in online programs (2013)The antecedents of student lo…Perceived service quality and student satisfaction in higher education (2013)Perceived service quality and…What Drives Student Loyalty in Universities: An Empirical Model from India (2011)What Drives Student Loyalty i…Student's Perspective of Service Quality in Higher Learning Institutions; An evidence Based Approach (2011)Student's Perspective of Serv…Understanding the characteristics of effective professors: the student's perspective (2010)Understanding the characteris…Educational value: how students choose university (2010)Educational value: how studen…Does service quality affect students' performance? Evidence from institutes of higher learning (2010)Does service quality affect s…The desired teaching qualities of lecturers in higher education: a means end analysis (2006)The desired teaching qualitie…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Marketing management: analysis. planning. implementation and control (2000)Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)Education and Identity (1969)The Social Psychology of Organizations. (1979)Interaction Effects Based on Class Level in an Explanatory Model of College Student Dropout Syndrome (1985)Emotional, Social, and Academic Adjustment of College Students: A Longitudinal Study of Retention (1994)Adjustment to College as Measured by the Student Adaptation to College Questionnaire: A Quantitative Review of its Structure and Relationships with Correlates and Consequences (2011)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Possessions and the Extended Self (1988)Consumer Behavior and Marketing Strategy (1990)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Social Learning Theory. (1978)Measuring Service Quality: A Reexamination and Extension (1992)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Effects of College Transition and Perceptions of the Campus Racial Climate on Latino College Students' Sense of Belonging (1997)Do Psychosocial and Study Skill Factors Predict College Outcomes? A Meta-Analysis. (2004)RESEARCH AND PRACTICE OF STUDENT RETENTION: WHAT NEXT? (2006)Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College (2007)What accounts for students' loyalty? Some field study evidence (2007)Examining student satisfaction with higher education services (2010)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)Classrooms as Communities (1997)Student Engagement and Student Learning: Testing the Linkages* (2006)Computer Conferencing and Content Analysis (1992)A Leadership Identity Development Model: Applications from a Grounded Theory (2006)How approaches to teaching are affected by discipline and teaching context (2006)
this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1975Dropout from Higher Education: A Theoretical Synthesis of Recent Research7,883 cited
  • 1988Leaving College: Rethinking the Causes and Cures of Student Attrition7,369 cited
  • 1987Leaving College: Rethinking the Causes and Cures of Student Attrition2,743 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1995Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members1,258 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 2002Student Satisfaction: An alternative approach to assessing this important concept930 cited
  • 1981The Modern American College898 cited
  • 1980Student-Faculty Informal Contact and College Outcomes816 cited
  • 1968Performance and satisfaction as a function of individual-environment fit.512 cited
  • 1992The Role of Personality in Organizational Life: Issues and Evidence351 cited
  • 1998Student as Customer: Factors Affecting Satisfaction and Assessments of Institutional Quality240 cited
  • 1993Student-faculty informal interaction and the effect on college student outcomes: a review of the literature.220 cited

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Cited by

  • 2011What Drives Student Loyalty in Universities: An Empirical Model from India122 cited
  • 2017Relationship between service quality, satisfaction, motivation and loyalty111 cited
  • 2018Trust-Based Quality Culture Conceptual Model for Higher Education Institutions111 cited
  • 2006The desired teaching qualities of lecturers in higher education: a means end analysis110 cited
  • 2013Perceived service quality and student satisfaction in higher education100 cited
  • 2010Educational value: how students choose university99 cited
  • 2021How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust90 cited
  • 2010Does service quality affect students' performance? Evidence from institutes of higher learning82 cited
  • 2013The Contribution of Student Satisfaction to Persistence82 cited
  • 2010Understanding the characteristics of effective professors: the student's perspective76 cited
  • 2015An examination of factors contributing to student satisfaction in Armenian higher education70 cited
  • 2019The impact of loyalty on the student satisfaction in higher education66 cited
  • 2013The antecedents of student loyalty in online programs65 cited
  • 2018Investigating Determinants of Student Satisfaction in the First Year of College in a Public University in the State of Qatar65 cited
  • 2011Student's Perspective of Service Quality in Higher Learning Institutions; An evidence Based Approach59 cited
  • 2016THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES57 cited