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Performance Information and Citizen Service Attitudes: Do Cost Information and Service Use Affect the Relationship?

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References

1956A Pure Theory of Local Expenditures13,318 cited
1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
2007Framing Theory3,065 cited
1995The Public as Thermostat: Dynamics of Preferences for Spending1,153 cited
2008The Dynamics of Performance Management: Constructing Information and Reform843 cited
2010Political Parties, Motivated Reasoning, and Issue Framing Effects736 cited
2011Population-Based Survey Experiments674 cited
2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services435 cited
2004Expectations, performance, and citizen satisfaction with urban services419 cited
2015Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research297 cited
2014DOES PERFORMANCE INFORMATION ABOUT PUBLIC SERVICES AFFECT CITIZENS' PERCEPTIONS, SATISFACTION, AND VOICE BEHAVIOUR? FIELD EXPERIMENTS WITH ABSOLUTE AND RELATIVE PERFORMANCE INFORMATION269 cited
2013An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction235 cited
2010Performance Measures and Democracy: Information Effects on Citizens in Field and Laboratory Experiments225 cited
2012Counterframing Effects218 cited

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2011MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT206 cited

2006Public Management at the Ballot Box: Performance Information and Electoral Support for Incumbent English Local Governments183 cited

Cited by

2019Performance information in politics: How framing, format, and rhetoric matter to politicians’ preferences26 cited
2018Those Who Understand It will not be Persuaded: A Performance Information Paradox25 cited
2019The relevance and reliability of performance information for accountability: A survey experiment exploring citizens' views21 cited
2023Public perceptions of cross-sector collaboration and sector bias: evidence from a survey experiment19 cited
2019The Power of Conformity in Citizens’ Blame: Evidence from a Survey Experiment18 cited
2016How Citizens Respond to Outputs, Outcomes, and Costs: A Survey Experiment About an HIV/AIDS Program17 cited
2024Do government performance signals affect citizen satisfaction?16 cited
2022Citizen perceptions of public school efficiency: evidence from the U.S.14 cited
2023Cutback management strategies and citizen evaluation of government13 cited
2025Does public sector performance information impact stakeholders? Evidence from a meta‐analysis13 cited
2019A bayesian approach for behavioral public administration: Citizen assessments of local government sustainability performance11 cited
2020Does performance disclosure affect user satisfaction, voice, and exit? Experimental evidence from service users11 cited
2022To Act or Not to Act? How Client Progression Affects Purposeful Performance Information Use at the Frontlines8 cited
2023Nudging public budget officers: A field‐based survey experiment7 cited
2024The multi-dimensionality of citizen satisfaction: A conjoint experimental approach5 cited
2022What characteristics of performance information matter to citizens? Evidence from a survey experiment in South Korea3 cited