An Exploratory Study of Home Healthcare Robots Adoption Applying the UTAUT Model

Abstract

The home healthcare initiative is aimed to reduce readmission costs, transportation costs, and hospital medical errors, and to improve post hospitalization healthcare quality, and enhance patient home independency. Today, it is almost unimaginable to consider this initiative without information technology. Home healthcare robots are one of such emerging technologies. Several robots have been developed to facilitate home healthcare such as remote presence robots (e.g., RP2) and Paro. Most previous research in this area has focused on technology and implementation issues of home healthcare robots, but ignored the factors that influence their adoption. To address the limitation, the current research applied and extended the UTAUT model to the home healthcare domain. The model was tested using survey questionnaire. The empirical results not only confirmed the effects of some constructs from the original UTAUT model but also identified perceived security as a new factor that directly affects usage intention of home healthcare robots. In addition, effort expectancy did not show a direct effect but an indirect effect through performance expectancy on usage intention. Several practical and theoretical implications are also discussed.

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