Beyond certification: a proposed framework for ISO 9000 maintenance in service

Roslina Ab Wahid

24 citations0/0 files storedThe TQM Journal

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

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Purpose – The purpose of this paper is to propose a framework for ISO 9000 maintenance in service by identifying the critical success factors and problems of ISO 9000 maintenance in two service organisations.

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2006Using thematic analysis in psychology 1984Case Study Research: Design and Methods 1993Research methods for business: A skill building approach 2003International Organization for Standardization (ISO)1994Collaborative advantage: The art of alliances 2001The implementation of an ISO 9000 quality system 2009Critical success factors and problems in ISO 9000 maintenance 2006ISO 9000 series of standards: comparison of manufacturing and service organisations

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