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A bibliometric analysis of service research from Asia
16 references·0 citing·56 second hop
A bibliometric analysis of service research from Asia (2010)A bibliometric analysis of service resear…The emergence of service operations management as an academic discipline (2006)The emergence of service oper…Six Sigma Literature: A Review and Agenda for Future Research (2006)Six Sigma Literature: A Revie…A profile of information systems research published in Information & Management (2006)A profile of information syst…A history of research in service operations: What's the big idea ? (2006)A history of research in serv…Quality management re‐visited: a reflective review and agenda for future research (2002)Quality management re‐visited…The Relationships between Culture and Behavioral Intentions toward Services (2001)The Relationships between Cul…The Role of Culture in the Service Evaluation Process (1999)The Role of Culture in the Se…Service operations management: return to roots (1999)Service operations management…A definition of theory: research guidelines for different theory‐building research methods in operations management (1998)A definition of theory: resea…TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH (1995)TOTAL QUALITY MANAGEMENT: A L…A Keyword Classification Scheme for IS Research Literature: An Update (1993)A Keyword Classification Sche…Service operations management (1992)Service operations managementA Review of MIS Research and Disciplinary Development (1992)A Review of MIS Research and …The Parochial Dinosaur: Organizational Science in a Global Context (1991)The Parochial Dinosaur: Organ…The Relative Importance of Journals Used in Management Research: An Alternative Ranking (1985)The Relative Importance of Jo…Production and Citation Measures in the Sociology of Science: The Problem of Multiple Authorship (1980)Production and Citation Measu…Chief executives define their own data needs. (1979)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Information Systems as a Reference Discipline1 (2002)Research in Information Systems: An Empirical Study of Diversity in the Discipline and Its Journals (2002)Investigating Information Systems with Positivist Case Research (2004)Building Theories from Case Study Research (1989)Organizational Theories: Some Criteria for Evaluation (1989)What Constitutes a Theoretical Contribution? (1989)Survey research in operations management: a process‐based perspective (2002)A grounded theory of positive youth development through sport based on results from a qualitative meta-study (2016)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Measuring service quality of banks: Scale development and validation (2005)The validity of the SERVQUAL and SERVPERF scales (2007)Alternative measures of service quality: a review (2008)Advances in Consumer Research (2025)Measuring the efficiency of decision making units (1978)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Operations management in the information economy: Information products, processes, and chains (2006)Designing e-government services: key service attributes and citizen preference structures (2011)Interaction behaviors leading to comfort in the service encounter (2011)Scientists at Major and Minor Universities: A Study of Productivity and Recognition (1965)Social Structure in a Group of Scientists: A Test of the "Invisible College" Hypothesis (1969)Journal of Higher Education (1975)What is a Citation Worth? (1986)Research collaboration and research output: A longitudinal study of 65 biomedical scientists in a New Zealand university (2009)Field-normalized citation impact indicators and the choice of an appropriate counting method (2015)Managing quality: the strategic and competitive edge (1989)MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)An Overview of Six Sigma (2008)Six Sigma: a literature review (2010)An analysis of the Six Sigma DMAIC method from the perspective of problem solving (2012)Culture's Consequences: International Differences in Work-Related Values (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Cultures and Organizations: Software of the Mind. (1993)The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry (2004)The Effects of Personal Values on Travel Motivation and Behavioral Intention (2011)International Review of Management and Business Research (2021)An Instrument for Measuring the Critical Factors of Quality Management (1989)Total quality management as competitive advantage: A review and empirical study (1995)Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development (2005)Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2006)The evolving theory of quality management: The role of Six Sigma (2008)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)The Growth of the Firm in Planned Economies in Transition: Institutions, Organizations, and Strategic Choice (1996)Absorptive capacity, learning, and performance in international joint ventures (2001)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Abusive Supervision in Work Organizations: Review, Synthesis, and Research Agenda (2007)The tourism product (1994)Service quality: beyond cognitive assessment (2005)Components of cultural tourists’ experiences in destinations (2015)
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References

  • 1998A definition of theory: research guidelines for different theory‐building research methods in operations management1,040 cited
  • 1991The Parochial Dinosaur: Organizational Science in a Global Context949 cited
  • 2002Quality management re‐visited: a reflective review and agenda for future research720 cited
  • 1992A Review of MIS Research and Disciplinary Development559 cited
  • 1992Service operations management489 cited
  • 1999The Role of Culture in the Service Evaluation Process448 cited
  • 2001The Relationships between Culture and Behavioral Intentions toward Services334 cited
  • 1980Production and Citation Measures in the Sociology of Science: The Problem of Multiple Authorship285 cited
  • 2006Six Sigma Literature: A Review and Agenda for Future Research272 cited
  • 2006A history of research in service operations: What's the big idea ?254 cited
  • 1993A Keyword Classification Scheme for IS Research Literature: An Update253 cited
  • 1995TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH240 cited
  • 1999Service operations management: return to roots227 cited
  • 1985The Relative Importance of Journals Used in Management Research: An Alternative Ranking173 cited
  • 2006

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A profile of information systems research published in Information & Management
168 cited
  • 2006The emergence of service operations management as an academic discipline151 cited
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