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Using SERVQUAL to assess the quality of e-learning experience · Study

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ArticleUsing SERVQUAL to assess the quality of e-learning experience

Godwin J. Udo2011

Article2011

Using SERVQUAL to assess the quality of e-learning experience

Godwin J. Udo · Kallol Kumar Bagchi · Peeter J. Kirs

218 citations·0/0 files stored·Computers in Human Behavior

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Online and Blended Learning Customer Service Quality and Loyalty Technology-Enhanced Education Studies

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1998The partial least squares approach for structural equation modeling.1996The Behavioral Consequences of Service Quality 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Information Systems Success: The Quest for the Dependent Variable 1992Measuring Service Quality: A Reexamination and Extension 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1

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2017Factors determining e‐learning service quality 2020Examining the Moderating Effect of Perceived Benefits of Maintaining Social Distance on E-learning Quality During COVID-19 Pandemic 2021Learner-content interaction in e-learning- the moderating role of perceived harm of COVID-19 in assessing the satisfaction of learners 2011The role of social motivations in e-learning: How do they affect usage and success of ICT interactive tools?2015

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Details

Year2011

Typearticle

Published2011-02-19

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations218

Files0 public / 0

ShelfOnline and Blended Learning

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doi10.1016/j.chb.2011.01.009

openalex_workW1979741090

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Online information quality and consumer satisfaction: The moderating roles of contextual factors – A meta-analysis

2015A Fuzzy SERVQUAL Based Method for Evaluated of Service Quality in the Hotel Industry

2020Variables Affecting E-Learning Services Quality in Indonesian Higher Education: Students’ Perspectives

2021Satisfaction of E-Learners with Electronic Learning Service Quality Using the SERVQUAL Model