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A toolbook for quality improvement and problem solving
0 references·1 citing·5 second hop
A toolbook for quality improvement and problem solving (1995)A toolbook for quality improvement and pr…Service-QFD: Quality Function Deployment im Dienstleistungsbereich (2000)Service-QFD: Quality Function…The House of Quality (1988)Benchmarking: the search for industry best practices that lead to superior performance (1989)The Voice of the Customer (1993)Kundenmitwirkung bei der Entwicklung von industriellen Dienstleistungen — eine phasenbezogene Analyse (2003)Dienstleistungsinnovationen — Eine Einführung in den Sammelband (2004)
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  • 2000Service-QFD: Quality Function Deployment im Dienstleistungsbereich8 cited

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