Managers' and Staff Experiences of Adult Protection Allegations in Mental Health and Learning Disability Residential Services: A Qualitative Study

Abstract

Adult protection policy slowly developed in England and Wales during the 1990s. In the same decade specialist residential services expanded for people with mental health problems and with learning disabilities, some of which were secure or semi-secure in status. Many referrals to adult protection systems emanate from this sector but few result in conclusive outcomes. This article reports on and considers adult protection workings in these settings. Data from interviews with 13 residential unit managers and 10 care workers, who were suspended following an allegation but later exonerated, are presented. Perceptions of the development of adult protection practice, policy and legislation were that these have generally led to positive outcomes. However, these data reveal other outcomes including service disruption, stress for residents, staff and managers. Service managers commented particularly on how the application of policy and practice enhances but also upsets the services they provide. Multi-agency collaboration, transparency of practice, training, reflective practice, and effective supervision of frontline staff, appeared to assist managers and care workers in negotiating the positive and negative experiences of the implementation of adult protection systems.

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