GRIEVANCES: A REVIEW OF RESEARCH AND PRACTICE

Michael E. Gordon · Sandra J. Miller

78 citations0/0 files storedPersonnel Psychology

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Labor Movements and Unions Job Satisfaction and Organizational Behavior Conflict Management and Negotiation

Abstract

Behavioral and industrial relations literature on grievances were reviewed. As a result, serious methodological, theoretical, and ethical questions were raised. Fundamental research is required to establish the reliability of grievance phenomena. Further, the use of grievance data as criteria is dubious because of conceptual problems of deficiency and contamination. Given existing threats to traditional grievance systems, basic research, especially program evaluation, on proposed structural and behavior variants of grievance procedures is necessary.

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References

1977Handbook of Industrial and Organizational Psychology.1975Development of the Job Diagnostic Survey.1986Meta-Analysis: Cumulating Research Findings across Studies 1969Managerial Attitudes and Performance.1962PATTERNS OF LEADERSHIP BEHAVIOR RELATED TO EMPLOYEE GRIEVANCES AND TURNOVER 1980The Exit-Voice Tradeoff in the Labor Market: Unionism, Job Tenure, Quits, and Separations 1980Commitment to the union: Development of a measure and an examination of its correlates.1982Collective Bargaining and Industrial Relations

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2007The Psychology of Conflict and Conflict Management in Organizations 1991From individual incentives to an organization‐wide gainsharing plan: Effects on teamwork and product quality 1996Grievance Procedure Research: A Review and Theoretical Recommendations 1999The effects of gainsharing on grievance rates and absenteeism over time 1989Determinants of Grievance Activity and the Grievance System's Impact on Employee Behavior: An Integrative Perspective

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