Error Reporting in Organizations

Bin Zhao · Fernando Olivera

307 citations0/0 files storedAcademy of Management Review

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Occupational Health and Safety Research Patient Safety and Medication Errors Ethics in Business and Education

Abstract

We develop a framework of individual error reporting that draws from research on human error, learning, discretionary behaviors, and high-reliability organizations. The framework describes three phases that underlie error reporting: error detection, situation assessment, and choice of behavioral response. We discuss theoretical implications of the framework and directions for future research.

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1978Social Learning Theory.1999Psychological Safety and Learning Behavior in Work Teams 1991Emotion And Adaptation 1986Research in Organizational Behavior.1985An attributional theory of achievement motivation and emotion.2013Handbook of Social Psychology 1979Conceiving the self 1990Human Error

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