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Customer‐oriented service development at SAS
5 references·1 citing·24 second hop
Customer‐oriented service development at SAS (1999)Customer‐oriented service development at …Winning at new products : accelerating the process from idea to launch (2001)Winning at new products : acc…Quality in new service development: Key concepts and a frame of reference (1997)Quality in new service develo…PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)PRODUCT DEVELOPMENT: PAST RES…Strategic technology management (1993)Strategic technology manageme…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Hello Kitty livery is just a glimpse of Hello Kitty experiential package (2015)Hello Kitty livery is just a …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Out of the Crisis (1982)Delivering quality service: balancing customer perceptions and expectations (1990)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)From Marketing Mix to Relationship Marketing (1994)Service portraits in service research: a critical review (2005)Emergence of innovations in services (2009)An Evolutionary Theory of Economic Change (1983)An Evolutionary Theory of Economic Change. (1983)Core capabilities and core rigidities: A paradox in managing new product development (1992)The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits (1999)Dynamic capabilities: what are they? (2000)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)The Influence of Intellectual Capital on the Types of Innovative Capabilities (2005)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Who co-operates for innovation, and why (2002)Technology roadmapping—A planning framework for evolution and revolution (2003)Relationships between innovation stimulus, innovation capacity, and innovation performance (2006)
this work references cited by second hop

References

  • 1995PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS3,777 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2001Winning at new products : accelerating the process from idea to launch1,832 cited
  • 1997Quality in new service development: Key concepts and a frame of reference250 cited
  • 1993Strategic technology management222 cited

Cited by

  • 2015Hello Kitty livery is just a glimpse of Hello Kitty experiential package6 cited

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