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Development and validation of the customer empowerment scale in hotel service recovery
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Development and validation of the customer empowerment scale in hotel service recovery (2012)Development and validation of the custome…Mail and Internet Surveys: The Tailored Design Method (2007)Mail and Internet Surveys: Th…Mail and internet surveys : the tailored design method (2007)Mail and internet surveys : t…A Psychometric Toolbox for Testing Validity and Reliability (2007)A Psychometric Toolbox for Te…Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences (2000)Optimal number of response ca…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…A Review of Scale Development Practices in the Study of Organizations (1995)A Review of Scale Development…The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The magical number seven, plu…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Handbook of industrial and organizational psychology (1993)Handbook of industrial and or…Design and Analysis of Experiments (1992)Design and Analysis of Experi…Scale Development : Theory and Applications (1991)Scale Development : Theory an…Validating Instruments in MIS Research1 (1989)Validating Instruments in MIS…Impact of conceptions of ability on self-regulatory mechanisms and complex decision making. (1989)Impact of conceptions of abil…Designing Research for Application (1981)Designing Research for Applic…The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The magical number seven, plu…Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)On the Evaluation of Structural Equation Models (1988)Self‐determination theory and work motivation (2005)The Essential Impact of Context on Organizational Behavior (2006)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Construct validity in psychological tests. (1955)Handbook of Industrial and Organizational Psychology. (1977)Review of Psychometric theory (2nd ed.). (1979)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Construct Measurement and Validation Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques1 (2011)Differences Between Tight and Loose Cultures: A 33-Nation Study (2011)EXPERIMENTAL PSYCHOLOGY (1940)Working Memory (1974)Should We Trust Web-Based Studies? A Comparative Analysis of Six Preconceptions About Internet Questionnaires. (2004)The Delphi method as a research tool: an example, design considerations and applications (2004)The adequacy of response rates to online and paper surveys: what can be done? (2008)A scaling method for priorities in hierarchical structures (1977)How to make a decision: The analytic hierarchy process (1990)The theory of planned behavior (1991)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)The job demands-resources model of burnout. (2001)Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. (2002)Taguchi Techniques for Quality Engineering (1996)A review of robust optimal design and its application in dynamics (2004)A practical guide to analytical method validation, including measurement uncertainty and accuracy profiles (2007)Climate Change Risk Perception and Policy Preferences: The Role of Affect, Imagery, and Values (2006)Researching Internet-Based Populations: Advantages and Disadvantages of Online Survey Research, Online Questionnaire Authoring Software Packages, and Web Survey Services (2006)
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References

  • 1956The magical number seven, plus or minus two: Some limits on our capacity for processing information.17,773 cited
  • 1994The magical number seven, plus or minus two: Some limits on our capacity for processing information.17,161 cited
  • 1991Scale Development : Theory and Applications15,552 cited
  • 2007Mail and internet surveys : the tailored design method9,606 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1993Handbook of industrial and organizational psychology5,339 cited
  • 2007Mail and Internet Surveys: The Tailored Design Method3,435 cited
  • 1995A Review of Scale Development Practices in the Study of Organizations3,192 cited
  • 1992Design and Analysis of Experiments2,746 cited
  • 1989Validating Instruments in MIS Research12,536 cited
  • 2000Optimal number of response categories in rating scales: reliability, validity, discriminating power, and respondent preferences2,104 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • 2007A Psychometric Toolbox for Testing Validity and Reliability1,890 cited
  • 1981

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Designing Research for Application
1,805 cited
  • 1989Impact of conceptions of ability on self-regulatory mechanisms and complex decision making.1,556 cited
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