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Bank and Product Selection: Hong Kong
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Bank and Product Selection: Hong Kong (1992)Bank and Product Selection: Hong KongIslamic banking: an exploratory study of public perception in Uganda (2018)Islamic banking: an explorato…Service quality in bank during an economic crisis (2016)Service quality in bank durin…Developing and validating a hierarchical model of service quality of retail banks (2014)Developing and validating a h…Service quality in automated teller machines: an empirical investigation (2013)Service quality in automated …The Determinants of Bank Selection Choices by Customers: Recent and Extensive Evidence from Nigeria (2011)The Determinants of Bank Sele…The Choice of Banking Firm: Are the Interest Rate a Significant Criteria? 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  • 1996Consumer selection criteria for banks in Poland119 cited
  • 1995Retail banking in Nordic countries: the case of Finland104 cited
  • 2001Singapore’s undergraduates: how they choose which bank to patronise90 cited
  • 2016Service quality in bank during an economic crisis73 cited
  • 2011An analysis of students' knowledge and choice criteria in retail bank selection in sub‐Saharan Africa70 cited
  • 2006Customer satisfaction : a study of bank customer retention in New Zealand69 cited
  • 2013Service quality in automated teller machines: an empirical investigation66 cited
  • 2004A study of customer choice criteria for multiple bank users62 cited
  • 2011The Choice of Banking Firm: Are the Interest Rate a Significant Criteria?57 cited
  • 2004Search quality in the financial services industry: a contingency perspective54 cited
  • 1999Retail bank marketing in Western Australia48 cited
  • 2011The Determinants of Bank Selection Choices by Customers: Recent and Extensive Evidence from Nigeria45 cited
  • 2009Customers’ Perceptions on the Objectives, Characteristics and Selection Criteria of Islamic Bank in Thailand42 cited
  • 2009Commercial Bank Selection: Comparison between Single and Multiple Bank Users in Malaysia

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42 cited
  • 2018Islamic banking: an exploratory study of public perception in Uganda39 cited
  • 2014Developing and validating a hierarchical model of service quality of retail banks34 cited