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The Use of Student Subjects in Hospitality Research: Insights from Subjective Knowledge
16 references·1 citing·51 second hop
The Use of Student Subjects in Hospitality Research: Insights from Subjective Knowledge (2013)The Use of Student Subjects in Hospitalit…Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)Service Failure and Recovery:…The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments (2002)The Effect of Customers' Emot…On the Use of College Students in Social Science Research: Insights from a Second-Order Meta-analysis (2001)On the Use of College Student…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …The altruism question: toward a social-psychological answer (1992)The altruism question: toward…Ingroup bias as a function of salience, relevance, and status: An integration (1992)Ingroup bias as a function of…Antecedents and Consequences of Attitude Toward the Ad: A Meta-Analysis (1992)Antecedents and Consequences …Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Consumer Complaint Intentions…Empathy and its development (1987)Empathy and its developmentDimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…College sophomores in the laboratory: Influences of a narrow data base on social psychology's view of human nature. 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References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1992The altruism question: toward a social-psychological answer2,405 cited
  • 1972A measure of emotional empathy12,359 cited
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956 cited
  • 2002The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments865 cited
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    • 2017The influence of incidental affect and mood-changing price on online booking intention9 cited