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Approaches to quality management in the UK: survey evidence and implications
16 references·2 citing·38 second hop
Approaches to quality management in the UK: survey evidence and implications (2007)Approaches to quality management in the U…Quality management re‐visited: a reflective review and agenda for future research (2002)Quality management re‐visited…Case research in operations management (2002)Case research in operations m…Decoding the DNA of the Toyota Production System (1999)Decoding the DNA of the Toyot…The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)The business value of quality…Quality Awards and the Market Value of the Firm: An Empirical Investigation (1996)Quality Awards and the Market…Beyond Process: TQM Content and Firm Performance (1996)Beyond Process: TQM Content a…Total Quality Management: Text with Cases (1995)Total Quality Management: Tex…Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Total Quality Management: Emp…THE CONTRIBUTIONS OF TOTAL QUALITY MANAGEMENT TO A THEORY OF WORK PERFORMANCE (1994)THE CONTRIBUTIONS OF TOTAL QU…MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)MANAGEMENT THEORY AND TOTAL Q…DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE (1994)DISTINGUISHING CONTROL FROM L…Management research: An introduction (1992)Management research: An intro…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …Quality without tears : the art of hassle-free management (1984)Quality without tears : the a…Out of the Crisis (1982)Out of the CrisisQuality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Benchmarking service quality in UK electricity distribution networks (2009)Benchmarking service quality …A business excellence model for the hotel sector: implementation to high‐class Greek hotels (2009)A business excellence model f…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Renaissance of case research as a scientific method (2014)A New Paradigm for Systematic Literature Reviews in Supply Chain Management (2017)Exploration and Exploitation in Organizational Learning (1991)INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE. (1992)Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances (1998)The dynamics of product innovation and firm competences (2002)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)MANAGEMENT FASHION (1996)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Defining and developing measures of lean production (2007)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An Instrument for Measuring the Critical Factors of Quality Management (1989)Total quality management as competitive advantage: A review and empirical study (1995)Meta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development (2005)Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2006)The evolving theory of quality management: The role of Six Sigma (2008)Grounded Theory in Practice (1999)Grounded Theory in Management Research (2003)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)The impact of supply chain complexity on manufacturing plant performance (2008)Best care at lower cost: the path to continuously learning health care in America (2014)Lean manufacturing: literature review and research issues (2014)A Configuration Theory Assessment of Marketing Organization Fit with Business Strategy and Its Relationship with Marketing Performance (2003)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)Handbook of Quantitative Science and Technology Research (2005)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Role congruity theory of prejudice toward female leaders. (2002)Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. (2003)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Reconceptualizing Organizational Routines as a Source of Flexibility and Change (2003)
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References

  • 1982Out of the Crisis7,278 cited
  • 2002Case research in operations management4,049 cited
  • 1992Management research: An introduction3,049 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
  • 1999Decoding the DNA of the Toyota Production System1,334 cited
  • 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited
  • 2002Quality management re‐visited: a reflective review and agenda for future research720 cited
  • 1996Quality Awards and the Market Value of the Firm: An Empirical Investigation465 cited
  • 1995Total Quality Management: Text with Cases447 cited
  • 1997The business value of quality management systems certification. Evidence from Australia and New Zealand431 cited
  • 1984Quality without tears : the art of hassle-free management424 cited
  • 1994THE CONTRIBUTIONS OF TOTAL QUALITY MANAGEMENT TO A THEORY OF WORK PERFORMANCE

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417 cited
  • 1996Beyond Process: TQM Content and Firm Performance395 cited
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    • 2009A business excellence model for the hotel sector: implementation to high‐class Greek hotels34 cited
    • 2009Benchmarking service quality in UK electricity distribution networks24 cited