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An event driven approach to customer relationship management in e-brokerage industry

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References

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2003A three-layer architecture for e-contract enforcement in an e-service environment74 cited
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2005Management of customer relationship in business media-the case of the financial industry37 cited

Cited by

2022Alert-Driven Customer Relationship Management in Online Travel Agencies26 cited
2004A Web services implementation framework for financial enterprise content management20 cited

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