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The Use of Apologies in Social Predicaments
2 references·16 citing·51 second hop
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this work references cited by second hop

References

  • 1965Society and the Adolescent Self-Image30,118 cited
  • 1966Generalized expectancies for internal versus external control of reinforcement.21,937 cited

Cited by

  • 1990Impression management: A literature review and two-component model.3,330 cited
  • 2001Disrespect and the Experience of Injustice841 cited
  • 2010The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates.747 cited
  • 1995Violence, aggression, & coercive actions636 cited
  • 1989Apology as aggression control: Its role in mediating appraisal of and response to harm.587 cited
  • 2006Promises and lies: Restoring violated trust539 cited
  • 1982Children's reactions to apologies.484 cited
  • 1984Convicted Rapists' Vocabulary of Motive: Excuses and Justifications463 cited
  • 2009The Repair of Trust: A Dynamic Bilateral Perspective and Multilevel Conceptualization431 cited
  • 2003The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise420 cited
  • 2014Accountability and the Promise of Performance: In Search of the Mechanisms389 cited
  • 2010When apologies work: How matching apology components to victims’ self-construals facilitates forgiveness301 cited

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1995
The effectiveness of corporate communicative responses to accusations of unethical behavior
213 cited
  • 2012The nature of an apology: An experimental study on how to apologize after a service failure205 cited
  • 2010Understanding the effects of substantive responses on trust following a transgression202 cited
  • 2017Trust Repair202 cited