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Success Factors in Developing New Business Services
0 references·16 citing·55 second hopsampled
Success Factors in Developing New Business Services (1991)Success Factors in Developing New Busines…Innovation, sustainable HRM and customer satisfaction (2018)Innovation, sustainable HRM a…Two decades of research on innovation in services: Which place for public services? 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(2015)Service management and marketing: managing the moments of truth in service competition (1990)Tradeoffs in marketing exploitation and exploration strategies: The overlooked role of market orientation (2004)Archetypes of Service Innovation (2018)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Situated Learning (1991)Dynamic capabilities and strategic management (1997)Brand innovation and social media: Knowledge acquisition from social media, market orientation, and the moderating role of social media strategic capability (2015)Intellectual capital, absorptive capacity and product innovation (2017)The linkage between open innovation, absorptive capacity and managerial ties: A cross-country perspective (2022)The diffusion of innovations (1983)Services Marketing: Integrating Customer Focus Across the Firm (1996)Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives (2011)Promoting innovation in hospitality companies through human resource management practices (2011)Determinants of employees’ innovative behavior (2018)Diffusion of Innovations 1 (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A resource‐based view of the firm (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Exploitation or exploration in service business development? (2010)Moving from products to solutions: Strategic approaches for developing capabilities (2012)Thirty years of the Journal of Business & Industrial Marketing : a bibliometric analysis (2017)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1986)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)Designing Sustainable HRM: The Core Characteristics of Emerging Field (2018)The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019)Does green intellectual capital spur corporate environmental performance through green workforce? (2021)
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  • 1991New Industrial Financial Services: What Distinguishes the Winners349 cited
  • 1993Major New Products: What Distinguishes the Winners in the Chemical Industry?339 cited
  • 2018Innovation, sustainable HRM and customer satisfaction304 cited
  • 2007Innovation Management in the Hospitality Industry: Different Strategies for Achieving Success298 cited
  • 1994What Distinguishes the Top Performing New Products in Financial Services280 cited
  • 1995New industrial service development: Scenarios for success and failure263 cited
  • 2013Two decades of research on innovation in services: Which place for public services?261 cited
  • 2010Customer and Frontline Employee Influence on New Service Development Performance250 cited
  • 2006Managing Knowledge for Innovation: The Case of Business‐to‐Business Services*214 cited
  • 1998Creating competitive advantage in industrial services212 cited
  • 2011Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms212 cited
  • 2012Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes210 cited
  • 1995Analysis, planning, improvisation and control in the development of new services199 cited
  • 2002

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Learning during the new financial service innovation process
198 cited
  • 1999Planned Flexibility: Linking Anticipation and Reaction in Product Development Projects193 cited
  • 1994The Traits of Successful New Service Development189 cited