When Customers Are Members: Customer Retention in Paid Membership ContextsCB Bhattacharya1998-01-01articleJournal of the Academy of Marketing Science285 citationsclosedNo readable copy stored yet — this record is metadata only.Customer churn and segmentationCustomer Service Quality and LoyaltyConsumer Market Behavior and PricingAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 285 citations exist upstream.References1996The Behavioral Consequences of Service Quality1988Possessions and the Extended Self1989Rediscovering the Social Group: A Self-Categorization Theory.1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification1994Organizational Images and Member Identification1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.1982Interpersonal Relations: A Theory of Interdependence1980Symbolic Interactionism: A Social Structural VersionCited by2006eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty2004The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research2006Marketing Models of Service and Relationships2000The Domain and Conceptual Foundations of Relationship Marketing2013Exploring the effect of e-WOM participation on e-Loyalty in e-commerce2018The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective2018A machine learning framework for customer purchase prediction in the non-contractual setting2007Customer-to-customer exchange: Its MOA antecedents and its impact on value creation and loyalty