Criteria for Evaluating Aerotropolis Service Quality

Abstract

This paper provides an exploratory analysis from the perspective of the aerotropolis operators, aiming to obtain the criteria for evaluating the service quality of the aerotropolises in Korea and Taiwan. Interviews and questionnaires were carried out, focusing on the public and private institutions involved in aerotropolis services. A fuzzy method was employed to measure the importance of the aerotropolis service quality criteria. The results reveal that airport access modes, transfer hub, and government policy planning are the main criteria that affect the service quality of an aerotropolis. Additionally, the paper reveals the development strategies for the Incheon and Taoyuan aerotropolises. It shows that the Incheon aerotropolis is primarily motivated by tourism, followed by the development of an airport-related industry zone and a residential zone. However, for the Taoyuan aerotropolis, the creation of an airport-related industry zone is the driving, followed by tourism and a residential zone.

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