A research manifesto for services science

Henry W. Chesbrough · Jim Spohrer

1,053 citations0/0 files storedCommunications of the ACM

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Service and Product Innovation Service-Oriented Architecture and Web Services Digital Innovation in Industries

Abstract

The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.

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