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Mature Australian consumers' adoption and consumption of self-service banking technologies · Study

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ArticleMature Australian consumers' adoption and consumption of self-service banking technologies

Janelle McPhail2004

Article2004

Mature Australian consumers' adoption and consumption of self-service banking technologies

Janelle McPhail · Gerard J. Fogarty

16 citations·0/0 files stored·Journal of Financial Services Marketing

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Technology Adoption and User Behaviour Digital Transformation in Financial Services Technology Use by Older Adults

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References

2019Diffusion of Innovations 1 1989Consumer Resistance to Innovations: The Marketing Problem and its solutions 2003Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes 1997Targeting the mature market: opportunities and challenges 1999Distribution channel strategies in Danish retail banking 2001Learning to love the older consumer 1988Technology Acceptance in Canadian Retail Banking: A Study of Consumer Motivations and Use of ATMs 1995Disenchantment Discontinuance in the Diffusion of Self-Service Technologies in the Services Industry:

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2019A classification of live chat service users in the banking industry 2023Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector 2008Prospective and challenges of internet banking in Yemen: an analysis of bank websites 2025Technology discontinuance: a systematic literature review and research agenda

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Year2004

Typearticle

Published2004-06-01

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations16

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1057/palgrave.fsm.4770128

openalex_workW1986985546

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