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Public Service Performance and Trust in Government: The Problem of Causality

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References

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2003Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators552 cited
2006The Performance-Trust Link: Implications for Performance Measurement

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

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2014Accountability and the Promise of Performance: In Search of the Mechanisms389 cited

2012New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness339 cited

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2012An Extensive Analysis of GNH Index237 cited

2007Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust235 cited

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