The performance architect's essential guide to the performance technology landscape

Abstract

The first two editions of the Handbook of Human Performance Technology helped define the rapidly growing and vibrant field of human performance technology—a systematic approach to improving individual and organizational performance. Exhaustively researched and edited by Dr. James A. Pershing, CPT, this third edition not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but features breakthrough chapters on “performance technology in action” and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. In this chapter, reprinted with permission of John Wiley & Sons, Inc. (copyright 2006), Roger Addison and Carol Haig take you on a journey through the key elements of a full performance process with its pitfalls and how to avoid them.

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