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Organizing customer-oriented service business in manufacturing · Study

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ArticleOrganizing customer-oriented service business in manufacturing

Taija Turunen2011

Article2011

Organizing customer-oriented service business in manufacturing

Taija Turunen · Marja Toivonen

49 citations·0/0 files stored·Operations Management Research

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Service and Product Innovation Customer Service Quality and Loyalty Corporate Governance and Management

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References

1984Case Study Research: Design and Methods 1998Basics of qualitative research : techniques and procedures for developing grounded theory 1989Building Theories from Case Study Research 2007Theory Building From Cases: Opportunities And Challenges 1989Agency Theory: An Assessment and Review 2008Basics of qualitative research : techniques and procedures for developing grounded theory 2000Marketing management: analysis. planning. implementation and control 1967Differentiation and Integration in Complex Organizations

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Year2011

Typearticle

Published2011-01-21

VenueOperations Management Research

ISSN-L1936-9735

Languageen

Citations49

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/s12063-011-0047-5

openalex_workW1987334572

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The Role of Customer Relationship Management in the Global Business Environments

2021Servitisation through structural adaptation

2016Technological innovation, organizational change, and product-related services