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Organizing customer-oriented service business in manufacturing
16 references·12 citing·38 second hop
Organizing customer-oriented service business in manufacturing (2011)Organizing customer-oriented service busi…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Basics of qualitative research : techniques and procedures for developing grounded theory (2008)Basics of qualitative researc…Theory Building From Cases: Opportunities And Challenges (2007)Theory Building From Cases: O…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Managing the transition from products to services (2003)Managing the transition from …Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)Relationship approach to mark…Building Theories from Case Study Research (1989)Building Theories from Case S…Agency Theory: An Assessment and Review (1989)Agency Theory: An Assessment …Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Designing services that deliver (1984)Designing services that deliv…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Differentiation and Integration in Complex Organizations (1967)Differentiation and Integrati…Interactive evolutionary design method of product modeled based on interactive three-dimensional spherical interface (2024)Interactive evolutionary desi…Unrealized solutions in business markets (2022)Unrealized solutions in busin…Servitisation through structural adaptation (2021)Servitisation through structu…Towards an operations strategy model of servitization: the role of sustainability pressure (2018)Towards an operations strateg…Practices in Servitization (2018)Practices in ServitizationThe intellectual basis of servitization: A bibliometric analysis (2017)The intellectual basis of ser…Overcoming Institutional and Capability Barriers to Smart Services (2017)Overcoming Institutional and …Technological innovation, organizational change, and product-related services (2016)Technological innovation, org…The role of servitization for small firms: drivers versus barriers (2015)The role of servitization for…The Role of Customer Relationship Management in the Global Business Environments (2015)The Role of Customer Relation…Cultural differences in servitization: Nordic manufacturers in China (2015)Cultural differences in servi…Striving for network power: The perspective of solution integrators and suppliers (2014)Striving for network power: T…Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Seeking Qualitative Rigor in Inductive Research (2012)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)STRATEGY IN EMERGING ECONOMIES. (2000)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1991)Socioemotional Wealth in Family Firms (2012)Process Studies of Change in Organization and Management: Unveiling Temporality, Activity, and Flow (2013)Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal (2018)THE HUMAN SIDE OF ENTERPRISE (1985)Toward a knowledge‐based theory of the firm (1996)Collaboration Networks, Structural Holes, and Innovation: A Longitudinal Study (2000)Institutional Complexity and Organizational Responses (2011)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)How learning in an inverted classroom influences cooperation, innovation and task orientation (2012)Sample Size Policy for Qualitative Studies Using In-Depth Interviews (2012)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
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  • 1989Building Theories from Case Study Research17,437 cited
  • 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
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  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1967Differentiation and Integration in Complex Organizations3,935 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 1990Relationship approach to marketing in service contexts: The marketing and organizational behavior interface1,327 cited
  • 1984

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Designing services that deliver
1,272 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • Cited by

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    • 2015The role of servitization for small firms: drivers versus barriers34 cited
    • 2017Overcoming Institutional and Capability Barriers to Smart Services32 cited
    • 2017The intellectual basis of servitization: A bibliometric analysis29 cited
    • 2015The Role of Customer Relationship Management in the Global Business Environments29 cited
    • 2021Servitisation through structural adaptation24 cited
    • 2022Unrealized solutions in business markets20 cited
    • 2016Technological innovation, organizational change, and product-related services17 cited
    • 2018Practices in Servitization13 cited
    • 2015Cultural differences in servitization: Nordic manufacturers in China9 cited
    • 2024Interactive evolutionary design method of product modeled based on interactive three-dimensional spherical interface6 cited