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Adding value to retail financial services
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Adding value to retail financial services (1997)Adding value to retail financial servicesSustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions (2014)Sustainable Competitive Advan…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …COMPETITIVE STRATEGY (1997)COMPETITIVE STRATEGYThe Comparative Advantage Theory of Competition (1995)The Comparative Advantage The…The cornerstones of competitive advantage: A resource‐based view (1993)The cornerstones of competiti…Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions (1993)Sustainable Competitive Advan…Management research: An introduction (1992)Management research: An intro…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY (1988)SERVICE QUALITY: THE SIX CRIT…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Exploring corporate strategy (1985)Exploring corporate strategyA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A resource‐based view of the firm (1984)A resource‐based view of the …Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Dynamic capabilities and strategic management (1997)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Grounded Theory in Practice (1999)Grounded Theory in Management Research (2003)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Corporate reputation and sustained superior financial performance (2002)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Strategic assets and organizational rent (1993)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)
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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1993The cornerstones of competitive advantage: A resource‐based view10,742 cited
  • 1992Management research: An introduction3,049 cited
  • 1995The Comparative Advantage Theory of Competition2,727 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
  • 1985Exploring corporate strategy1,177 cited
  • 2014Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions1,115 cited
  • 1988SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY852 cited
  • 1997COMPETITIVE STRATEGY779 cited

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  • 1993Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions525 cited
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