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Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review
15 references·0 citing·36 second hop
Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review (1995)Improving Service Quality in Person-to-Pe…Working In Hotels and Catering (2024)Working In Hotels and CateringGendered Jobs and Social Change (2024)Gendered Jobs and Social Chan…Ageism and the UK Hospitality Industry (1993)Ageism and the UK Hospitality…Working in hotels and catering (1992)Working in hotels and cateringThe job satisfaction of older workers (1991)The job satisfaction of older…The ‘demographic timebomb’ and how some hospitality employers are responding to the challenge (1991)The ‘demographic timebomb’ an…Last in the Queue?: Corporate Employment Policies and the Older Worker (1991)Last in the Queue?: Corporate…Grey labour for fast food? (1991)Grey labour for fast food?A causal model examining the effects of age discrimination on employee psychological reactions and subsequent turnover intentions (1991)A causal model examining the …On defining ageism (1990)On defining ageismInstitutional Barriers to Employment of Older Workers. (1989)Institutional Barriers to Emp…Cumulative evidence of the relationship between employee age and job performance. (1989)Cumulative evidence of the re…Working Lives in Catering (1988)Working Lives in CateringThe older worker (1988)The older workerPersonnel management in hotels — some empirical observations (1987)Personnel management in hotel…Age-Ism: Another Form of Bigotry (1969)Blaming the Victim (1971)Look Me in the Eye: Old Women, Aging, and Ageism (1984)Ageism and employment: controversies, ambiguities and younger people's perceptions (2000)Gendered ageism and “lookism”: a triple jeopardy for female academics (2006)Age discrimination in the workplace: Validation of the Nordic Age Discrimination Scale (NADS) (2009)Age-related differences in work attitudes and behavior: A review and conceptual analysis. (1983)Meta-Analysis: Cumulating Research Findings across Studies (1984)Validity and utility of alternative predictors of job performance. (1984)A meta-analytic review of predictors of job performance for salespeople. (1998)Searching for the Inverted U-Shaped Relationship Between Time and Performance: Meta-Analyses of the Experience/Performance, Tenure/Performance, and Age/Performance Relationships (2003)Turnover of Information Technology Professionals: A Narrative Review, Meta-Analytic Structural Equation Modeling, and Model Development1 (2007)Growing Old: The Process of Disengagement. (1962)Work Values and Job Rewards: A Theory of Job Satisfaction (1977)Handbook of industrial and organizational psychology (1993)The effects of job-related stress and job satisfaction on probation officers’ inclinations to quit (1997)Dimensions of employee satisfaction: A state university example (2001)The relationship between external job mobility and salary attainment across career stages (2011)Why Some Workers Remain in the Labor Force Beyond the Typical Age of Retirement (2001)Race, Gender, and the Retirement Decisions of People Ages 60 to 80: Prospects for Age Integration in Employment (2004)Older Adult Learners in the Workforce (2005)It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England (1994)Glass Cages and Glass Palaces: Images of Organization in Image-Conscious Times (2004)When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty (2004)Host perceptions of sociocultural impacts (1999)Structural modeling of resident perceptions of tourism and associated development on the Sunshine Coast, Australia (2006)Residents’ support for tourism (2011)Employment experiences of Polish migrant workers in the UK hospitality sector (2010)Low-Wage Work in the Wealthy World (2010)Sustaining precarity: critically examining tourism and employment (2019)Exploring the UK hospitality industry and age discrimination (2007)Clarifying the importance of trust in organizations as a component of effective work relationships (2013)New approaches to HRM in the UK hotel industry (1999)A coincidence of needs? (2001)Selecting hotel staff: why best practice does not always work (2004)From Service to Experience: Understanding and Defining the Hospitality Business (2007)
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References

  • 1989Cumulative evidence of the relationship between employee age and job performance.482 cited
  • 2024Gendered Jobs and Social Change417 cited
  • 2024Working In Hotels and Catering178 cited
  • 1988Working Lives in Catering128 cited
  • 1992Working in hotels and catering89 cited
  • 1990On defining ageism87 cited
  • 1991The job satisfaction of older workers61 cited
  • 1988The older worker40 cited
  • 1987Personnel management in hotels — some empirical observations32 cited
  • 1993Ageism and the UK Hospitality Industry29 cited
  • 1991A causal model examining the effects of age discrimination on employee psychological reactions and subsequent turnover intentions21 cited
  • 1989Institutional Barriers to Employment of Older Workers.20 cited
  • 1991The ‘demographic timebomb’ and how some hospitality employers are responding to the challenge19 cited
  • 1991Last in the Queue?: Corporate Employment Policies and the Older Worker12 cited
  • 1991Grey labour for fast food?9 cited

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