References

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• 2000Global Transformations: Politics, Economics and Culture2,265 cited
• 2003Globalization in question1,502 cited
• 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
• 2013The Logic of International Restructuring627 cited
• 2002Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal558 cited
• 2000'Fun and surveillance': the paradox of high commitment management in call centres547 cited
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• 2002Taylorism, targets and the pursuit of quantity and quality by call centre management242 cited
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• 2001Trade Unions, Workers'Rights and the Frontier of Control in UK Call Centres118 cited
• 2000Globalisation, information technology and the emergence of niche transnational cities: the growth of the call centre sector in Dublin