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Commitment to total quality management: Is there a relationship with firm performance?

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References

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1990The deming management method1,052 cited
1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited

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1994The Financial Information Content of Perceived Quality789 cited

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2012What can we learn from the evolution of research on lean management assessment?85 cited
2006Six Sigma and Total Quality Management: different day, same soup?76 cited
2013Total Quality Management and Organizational Performance71 cited
2015A Multi-research-method approach to studying environmental sustainability in retail operations68 cited
2008Learning: The interface of quality management and strategic alliances65 cited
2014A STRUCTURAL ANALYSIS OF THE EFQM MODEL: AN ASSESSMENT OF THE MEDIATING ROLE OF PROCESS MANAGEMENT52 cited
2012The influence of organisational culture on the Total Quality Management programme performance51 cited
2004Developing customer oriented service: a case study48 cited
2009TQM's contribution to marketing implementation and firm's competitiveness43 cited
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