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Rapport‐building activities in corner shop interactions
16 references·16 citing·36 second hopsampled
Rapport‐building activities in corner shop interactions (2004)Rapport‐building activities in corner sho…Small Talk: Social Functions (2003)Small Talk: Social FunctionsDeterminants of trust in a service provider: the moderating role of length of relationship (2002)Determinants of trust in a se…Language play, language learning (1997)Language play, language learn…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Conversational joking: Humor in everyday talk. By Neal R. Norrick Bloomington: Indiana University Press, 1993. Pp. xiii, 177. Cloth $29.95. (1994)Conversational joking: Humor …“How are you?”: Negotiating phatic communion (1992)“How are you?”: Negotiating p…Politeness (1987)PolitenessDiscourse Analysis (1983)Discourse AnalysisThe rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’ (1981)The rejection of advice: Mana…Women and language in literature and society (1980)Women and language in literat…Everyday Language: Studies in Ethnomethodology (1979)Everyday Language: Studies in…Social intercourse: From greeting to goodbye (1978)Social intercourse: From gree…Communicative Functions of Phatic Communion (1975)Communicative Functions of Ph…Opening up Closings (1973)Opening up ClosingsThe Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Structure and function in primitive society, essays and addresses (1952)Structure and function in pri…When Language Matters (2023)When Language MattersAddress variation in sociocultural context (2020)Address variation in sociocul…Mundane talk at work: Multiactivity in interactions between professionals and their clientele (2017)Mundane talk at work: Multiac…Greetings as a device to find out and establish the language of service encounters in multilingual settings (2017)Greetings as a device to find…(Im)politeness in Service Encounters (2017)(Im)politeness in Service Enc…(Im)politeness and Regional Variation (2017)(Im)politeness and Regional V…Teaching politeness strategies in the kindergarten: A critical literacy teaching proposal (2016)Teaching politeness strategie…Discursive Self in Microblogging: Speech Acts, Stories and Self-Praise (2016)Discursive Self in Microblogg…Discursive Self in Microblogging (2016)Discursive Self in Microblogg…The Language of Service Encounters: A Pragmatic-Discursive Approach (2015)The Language of Service Encou…5. Culinary Linguistics: The Chef’s Special (2015)5. Culinary Linguistics: The …Segmentation of Malaysian shoppers by store choice behaviour in their purchase of fresh meat and fresh produce (2013)Segmentation of Malaysian sho…Rapport building in student group work (2011)Rapport building in student g…Requests in corner shop transactions in Ecuadorian Andean and Coastal Spanish (2008)Requests in corner shop trans…Politeness and social interaction in study abroad: Service encounters in L2 Spanish (2008)Politeness and social interac…Politeness at work: Issues and challenges (2006)Politeness at work: Issues an…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer trust, perceived security and privacy policy (2006)Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)A survey of trust in social networks (2013)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Deviance or uniqueness, harmony or conformity? A cultural analysis. (1999)Women's Autonomy in India and Pakistan: The Influence of Religion and Region (2001)Beyond Beliefs: Religions Bind Individuals Into Moral Communities (2010)An Introduction to Sociolinguistics (1986)Referring as a collaborative process (1986)On Discourse, Communication, and (Some) Fundamental Concepts in SLA Research (1997)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)A simplest systematics for the organization of turn-taking for conversation (1974)The Preference for Self-Correction in the Organization of Repair in Conversation (1977)Grounding in communication. (1991)Context, Community, and Authentic Language (1998)Second language learning as a mediated process (2000)Legislation by Hypothesis: The Case of Task-Based Instruction (2005)Discourse (2005)Discourse: A Critical Introduction. (2008)Applying LDA Topic Modeling in Communication Research: Toward a Valid and Reliable Methodology (2018)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Power, approach, and inhibition. (2003)Critical Discourse Analysis (2015)Hedges and boosters in women's and men's speech (1990)FOUR. Between Speech and Silence (1991)New generalizations and explanations in language and gender research (1999)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1987Politeness10,531 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1973Opening up Closings4,591 cited
  • 1983Discourse Analysis2,898 cited
  • 1979Everyday Language: Studies in Ethnomethodology2,339 cited
  • 1997Language play, language learning809 cited
  • 1952Structure and function in primitive society, essays and addresses764 cited
  • 1980Women and language in literature and society668 cited
  • 2002Determinants of trust in a service provider: the moderating role of length of relationship541 cited
  • 1981The rejection of advice: Managing the problematic convergence of a ‘troubles-telling’ and a ‘service encounter’468 cited
  • 1994Conversational joking: Humor in everyday talk. By Neal R. Norrick Bloomington: Indiana University Press, 1993. Pp. xiii, 177. Cloth $29.95.413 cited
  • 1975Communicative Functions of Phatic Communion291 cited
  • 1992“How are you?”: Negotiating phatic communion289 cited
  • 1978Social intercourse: From greeting to goodbye272 cited
  • 2003

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Small Talk: Social Functions
227 cited

Cited by

  • 2011Rapport building in student group work90 cited
  • 2008Requests in corner shop transactions in Ecuadorian Andean and Coastal Spanish84 cited
  • 2016Discursive Self in Microblogging65 cited
  • 2017(Im)politeness and Regional Variation58 cited
  • 2006Politeness at work: Issues and challenges54 cited
  • 2017Mundane talk at work: Multiactivity in interactions between professionals and their clientele53 cited
  • 2015The Language of Service Encounters: A Pragmatic-Discursive Approach52 cited
  • 20155. Culinary Linguistics: The Chef’s Special36 cited
  • 2013Segmentation of Malaysian shoppers by store choice behaviour in their purchase of fresh meat and fresh produce33 cited
  • 2017Greetings as a device to find out and establish the language of service encounters in multilingual settings33 cited
  • 2008Politeness and social interaction in study abroad: Service encounters in L2 Spanish30 cited
  • 2016Discursive Self in Microblogging: Speech Acts, Stories and Self-Praise28 cited
  • 2020Address variation in sociocultural context27 cited
  • 2023When Language Matters26 cited
  • 2016Teaching politeness strategies in the kindergarten: A critical literacy teaching proposal25 cited
  • 2017(Im)politeness in Service Encounters25 cited