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Balances and accounts of online banking users: a study of two US financial institutions
16 references·0 citing·54 second hop
Balances and accounts of online banking users: a study of two US financial institutions (2008)Balances and accounts of online banking u…Mobile banking in Germany: a strategic perspective (2006)Mobile banking in Germany: a …An overview of mobile banking adoption among the urban community (2006)An overview of mobile banking…Understanding Internet Banking Adoption and Use Behavior (2004)Understanding Internet Bankin…Share of wallet's role in customer profitability (2004)Share of wallet's role in cus…Online banking information: what we want and what we get (2004)Online banking information: w…Internet banking in the UK: Why are there not more customers? 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The Case of PC Banking (2002)Do Better Customers Utilize E…The Financial Performance of Pure Play Internet Banks (2001)The Financial Performance of …Measuring and Managing Customer Profitability (2001)Measuring and Managing Custom…Understanding Post-Adoption Behavior in the Context of Online Services (1998)Understanding Post-Adoption B…Inside the black box: What explains differences in the efficiencies of financial institutions? (1997)Inside the black box: What ex…A Coefficient of Agreement for Nominal Scales (1960)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1997Inside the black box: What explains differences in the efficiencies of financial institutions?2,283 cited
  • 2002Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry721 cited
  • 1998Understanding Post-Adoption Behavior in the Context of Online Services571 cited
  • 2004Understanding Internet Banking Adoption and Use Behavior490 cited
  • 2003Customers as assets478 cited
  • 2003Mobile banking: concept and potential296 cited
  • 2002Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking238 cited
  • 2003Determinants of Satisfaction at Different Adoption Stages of Internet-Based Services157 cited
  • 2004Internet banking in the UK: Why are there not more customers?141 cited
  • 2006An overview of mobile banking adoption among the urban community127 cited
  • 2001The Financial Performance of Pure Play Internet Banks118 cited
  • 2001Measuring and Managing Customer Profitability96 cited
  • 2004Customer retention in retail financial services: an employee perspective56 cited
  • 2004Share of wallet's role in customer profitability55 cited
  • 2004Online banking information: what we want and what we get

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  • 2006Mobile banking in Germany: a strategic perspective50 cited
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