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Satisfaction in buyer–seller relationships—Influence of cultural differences · Study

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ArticleSatisfaction in buyer–seller relationships—Influence of cultural differences

Gøril Voldnes2012

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Articlegreen2012

Satisfaction in buyer–seller relationships—Influence of cultural differences

Gøril Voldnes · Kjell Grønhaug · Frode Nilssen

69 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Global and Cross-Cultural Management

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References

1994The Commitment-Trust Theory of Relationship Marketing 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation 2008Qualitative Data Analysis 2011External Control of Organizations: Resource Dependence Perspective 2009Building theories from case study research 1998Not So Different After All: A Cross-Discipline View Of Trust 1987Developing Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships

Cited by

2020Technological advancements and B2B international trade: A bibliometric analysis and review of industrial marketing research 2019When Does Relational Exchange Matters? Social Bond, Trust and Satisfaction 2018Exporter-importer business relationships: Past empirical research and future directions 2014A cross-cultural comparison of the network capability development of entrepreneurial firms 2016Attribution of success and failure in intercultural service encounters: the moderating role of personal cultural orientations

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Year2012

Typearticle

Published2012-06-09

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations69

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2012.03.001

openalex_workW1990292772

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2020

Trust and commitment as mediators between economic and non-economic satisfaction in business relationships: a sales perspective

2022Customer satisfaction and international business: A multidisciplinary review and avenues for research

2019Power-based behaviors between supply chain partners of diverse national and organizational cultures: the crucial role of boundary spanners’ cultural intelligence