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Service Product Configurations in Electronic Business-to-Consumer Operations
16 references·0 citing·45 second hop
Service Product Configurations in Electronic Business-to-Consumer Operations (2005)Service Product Configurations in Electro…The One Number You Need to Grow (2004)The One Number You Need to Gr…INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA (2003)INSIGHTS INTO SERVICE OPERATI…What Attracts Customers to Online Stores, and What Keeps Them Coming Back? 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1996THE APPLICATION OF CLUSTER ANALYSIS IN STRATEGIC MANAGEMENT RESEARCH: AN ANALYSIS AND CRITIQUE2,383 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1994Typologies As a Unique Form Of Theory Building: Toward Improved Understanding and Modeling1,716 cited
  • 1994A Taxonomy of Manufacturing Strategies1,016 cited
  • 1978Brand Loyalty: Measurement and Management974 cited
  • 1999The Value of Internet Commerce to the Customer810 cited
  • 2002e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector779 cited
  • 2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited
  • 1999A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction556 cited

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1999
Principles of Internet Marketing
493 cited
  • 2002What Attracts Customers to Online Stores, and What Keeps Them Coming Back?460 cited
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