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Comprehension of relationship quality in the retail environment
16 references·16 citing·39 second hopsampled
Comprehension of relationship quality in the retail environment (2010)Comprehension of relationship quality in …A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Structural Equation Modeling: Concepts, Issues, and Applications (1997)Structural Equation Modeling:…Commitment in the Workplace: Theory, Research, and Application (1997)Commitment in the Workplace: …Commitment in the workplace: theory, research, and application (1997)Commitment in the workplace: …An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Power analysis and determination of sample size for covariance structure modeling. (1996)Power analysis and determinat…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Examining relationship quality in e-tailing experiences: a moderated mediated model (2020)Examining relationship qualit…Assessing the Effects of Service Quality, Experience Value, Relationship Quality on Behavioral Intentions (2020)Assessing the Effects of Serv…How to measure B2B relationship value to increase satisfaction and loyalty (2019)How to measure B2B relationsh…Trust and commitment within a virtual brand community: The mediating role of brand relationship quality (2018)Trust and commitment within a…Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment (2018)Towards a better understandin…Methodological Choices in Relationship Quality (RQ) Research 1987 to 2015: A Systematic Literature Review (2017)Methodological Choices in Rel…A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership (2017)A mediated model of relations…The Effect of Customer–Brand Relationship Investments' Dimensions on Customer Engagement in Emerging Markets (2016)The Effect of Customer–Brand …Should relationship quality be measured as a disaggregated or a composite construct? (2016)Should relationship quality b…The role of salespeople in developing life insurance customer loyalty (2015)The role of salespeople in de…Online relationship quality: scale development and initial testing (2014)Online relationship quality: …Store format choice and relationship quality in apparel retail: A study of young and early-middle aged shoppers in New Delhi region (2013)Store format choice and relat…Investing in customer loyalty: the moderating role of relational characteristics (2013)Investing in customer loyalty…A relational classification of online banking customers (2013)A relational classification o…The Role of Relationship Marketing in Customer Orientation Process in the Banking Industry with focus on Loyalty (Case Study: Banking Industry of Iran) (2011)The Role of Relationship Mark…Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement (2011)Evaluating customer relations…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,847 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1997Structural Equation Modeling: Concepts, Issues, and Applications4,061 cited

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1997
Commitment in the Workplace: Theory, Research, and Application
4,008 cited
  • 1997Commitment in the workplace: theory, research, and application3,368 cited
  • Cited by

    • 2018Trust and commitment within a virtual brand community: The mediating role of brand relationship quality182 cited
    • 2014Online relationship quality: scale development and initial testing99 cited
    • 2013Investing in customer loyalty: the moderating role of relational characteristics86 cited
    • 2011The Role of Relationship Marketing in Customer Orientation Process in the Banking Industry with focus on Loyalty (Case Study: Banking Industry of Iran)71 cited
    • 2018Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment60 cited
    • 2015The role of salespeople in developing life insurance customer loyalty53 cited
    • 2020Assessing the Effects of Service Quality, Experience Value, Relationship Quality on Behavioral Intentions53 cited
    • 2019How to measure B2B relationship value to increase satisfaction and loyalty40 cited
    • 2011Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement40 cited
    • 2016The Effect of Customer–Brand Relationship Investments' Dimensions on Customer Engagement in Emerging Markets39 cited
    • 2013A relational classification of online banking customers39 cited
    • 2020Examining relationship quality in e-tailing experiences: a moderated mediated model37 cited
    • 2013Store format choice and relationship quality in apparel retail: A study of young and early-middle aged shoppers in New Delhi region36 cited
    • 2016Should relationship quality be measured as a disaggregated or a composite construct?36 cited
    • 2017Methodological Choices in Relationship Quality (RQ) Research 1987 to 2015: A Systematic Literature Review34 cited
    • 2017A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership30 cited