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A Critical Review of the E-Satisfaction Literature

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References

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1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
1983The measurement of user information satisfaction

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1,829 cited

2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited

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2016Customer perception of CSR initiatives: its antecedents and consequences67 cited
2013A relational classification of online banking customers39 cited
2023Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience21 cited
2015Understanding individuals’ initial and continued use of online auction marketplaces20 cited
2024Consumer’s e-lifestyle and repurchase intention in online food ordering services: Exploring the role of e-WOM and habit18 cited
2011Evolution of Research Areas, Themes, and Methods in Electronic Commerce16 cited