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Productivity and customer satisfaction in Swedish pharmacies: A DEA network model · Study

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ArticleProductivity and customer satisfaction in Swedish pharmacies: A DEA network model

Mickael Löthgren1999

Article1999

Productivity and customer satisfaction in Swedish pharmacies: A DEA network model

Mickael Löthgren · Magnus Tambour

151 citations·0/0 files stored·European Journal of Operational Research

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Efficiency Analysis Using DEA Pharmacy and Medical Practices Healthcare Quality and Management

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References

1978Measuring the efficiency of decision making units 1992A National Customer Satisfaction Barometer: The Swedish Experience 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1982The Economic Theory of Index Numbers and the Measurement of Input, Output, and Productivity 2015Theory of Cost and Production Functions 1986The Use of Categorical Variables in Data Envelopment Analysis 1996Productivity and intermediate products: A frontier approach 1993Production Frontiers

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2005Multiunit restaurant productivity assessment using three-phase data envelopment analysis 2007DEA Malmquist productivity measure: Taiwanese semiconductor companies 2024Fifty years of Data Envelopment Analysis 2022A Review on the 40 Years of Existence of Data Envelopment Analysis Models: Historic Development and Current Trends 2013Efficiency decomposition for general multi-stage systems in data envelopment analysis 2006

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Details

Year1999

Typearticle

Published1999-06-01

VenueEuropean Journal of Operational Research

ISSN-L0377-2217

Languageen

Citations151

Files0 public / 0

ShelfEfficiency Analysis Using DEA

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doi10.1016/s0377-2217(98)00177-5

openalex_workW1990379665

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Network DEA efficiency in input–output models: With an application to OECD countries

2013Estimation of the efficiency of Japanese hospitals using a dynamic and network data envelopment analysis model

2009Supply chain DEA: production possibility set and performance evaluation model