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Productivity and customer satisfaction in Swedish pharmacies: A DEA network model
9 references·16 citing·39 second hop
Productivity and customer satisfaction in Swedish pharmacies: A DEA network model (1999)Productivity and customer satisfaction in…Theory of Cost and Production Functions (2015)Theory of Cost and Production…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Productivity and intermediate products: A frontier approach (1996)Productivity and intermediate…Productivity and quality changes in Swedish pharmacies (1995)Productivity and quality chan…Production Frontiers (1993)Production FrontiersA National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The Use of Categorical Variables in Data Envelopment Analysis (1986)The Use of Categorical Variab…The Economic Theory of Index Numbers and the Measurement of Input, Output, and Productivity (1982)The Economic Theory of Index …Measuring the efficiency of decision making units (1978)Measuring the efficiency of d…Fifty years of Data Envelopment Analysis (2024)Fifty years of Data Envelopme…A Review on the 40 Years of Existence of Data Envelopment Analysis Models: Historic Development and Current Trends (2022)A Review on the 40 Years of E…A two-stage DEA approach for environmental efficiency measurement (2014)A two-stage DEA approach for …Estimation of the efficiency of Japanese hospitals using a dynamic and network data envelopment analysis model (2013)Estimation of the efficiency …Efficiency decomposition for general multi-stage systems in data envelopment analysis (2013)Efficiency decomposition for …A unified classification of two-stage DEA models (2013)A unified classification of t…Identifying the efficiency status in network DEA (2012)Identifying the efficiency st…Does generation form influence environmental efficiency performance? An analysis of China’s power system (2012)Does generation form influenc…Performance measurement of a transportation network with a downtown space reservation system: A network-DEA approach (2011)Performance measurement of a …Supply chain DEA: production possibility set and performance evaluation model (2009)Supply chain DEA: production …DEA Malmquist productivity measure: Taiwanese semiconductor companies (2007)DEA Malmquist productivity me…Network DEA efficiency in input–output models: With an application to OECD countries (2006)Network DEA efficiency in inp…An efficiency measurement framework for multi-stage production systems (2006)An efficiency measurement fra…A DEA game model approach to supply chain efficiency (2006)A DEA game model approach to …Multiunit restaurant productivity assessment using three-phase data envelopment analysis (2005)Multiunit restaurant producti…Benchmarking in tourism and hospitality industries: the selection of benchmarking partners (2002)Benchmarking in tourism and h…The Measurement of Productive Efficiency (1957)Efficiency decomposition in network data envelopment analysis: A relational model (2007)A slacks-based inefficiency measure for a two-stage system with bad outputs (2009)Measuring performance of two-stage network structures by DEA: A review and future perspective (2009)Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software (1999)TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)Performance of French destinations: Tourism attraction perspectives (2010)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Restricting Weight Flexibility in Data Envelopment Analysis (1990)Translation invariance in data envelopment analysis (1990)Economic Efficiency and Frontier Techniques (2004)Index numbers and indifference surfaces (1953)Cost and Production Functions (1981)The impact of the internal market on hospital efficiency, productivity and service quality (1999)Data Envelopment Analysis (DEA) (2001)Taiwan quality indicator project and hospital productivity growth (2010)Exact and superlative index numbers (1976)An Almost Ideal Demand System (1980)Sensitivity Analysis of Efficiency Scores: How to Bootstrap in Nonparametric Frontier Models (1998)A Procedure for Ranking Efficient Units in Data Envelopment Analysis (1993)A slacks-based measure of efficiency in data envelopment analysis (2001)Firms in International Trade (2007)What Determines Productivity? (2011)The Next Generation of the Penn World Table (2015)Non-discretionary inputs in data envelopment analysis (1998)Environmental efficiency and regulatory standards: the case of CO2 emissions from OECD industries (2001)Super-efficiency and DEA sensitivity analysis (2001)
this work references cited by second hop

References

  • 1978Measuring the efficiency of decision making units29,755 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1982The Economic Theory of Index Numbers and the Measurement of Input, Output, and Productivity3,741 cited
  • 2015Theory of Cost and Production Functions2,790 cited
  • 1986The Use of Categorical Variables in Data Envelopment Analysis600 cited
  • 1996Productivity and intermediate products: A frontier approach584 cited
  • 1993Production Frontiers311 cited
  • 1995Productivity and quality changes in Swedish pharmacies155 cited

Cited by

  • 2005Multiunit restaurant productivity assessment using three-phase data envelopment analysis151 cited
  • 2007DEA Malmquist productivity measure: Taiwanese semiconductor companies144 cited
  • 2024Fifty years of Data Envelopment Analysis137 cited
  • 2022A Review on the 40 Years of Existence of Data Envelopment Analysis Models: Historic Development and Current Trends133 cited
  • 2013Estimation of the efficiency of Japanese hospitals using a dynamic and network data envelopment analysis model124 cited
  • 2013

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Efficiency decomposition for general multi-stage systems in data envelopment analysis
124 cited
  • 2006Network DEA efficiency in input–output models: With an application to OECD countries124 cited
  • 2009Supply chain DEA: production possibility set and performance evaluation model120 cited
  • 2012Does generation form influence environmental efficiency performance? An analysis of China’s power system115 cited
  • 2006A DEA game model approach to supply chain efficiency115 cited
  • 2013A unified classification of two-stage DEA models107 cited
  • 2011Performance measurement of a transportation network with a downtown space reservation system: A network-DEA approach93 cited
  • 2012Identifying the efficiency status in network DEA89 cited
  • 2006An efficiency measurement framework for multi-stage production systems88 cited
  • 2014A two-stage DEA approach for environmental efficiency measurement87 cited
  • 2002Benchmarking in tourism and hospitality industries: the selection of benchmarking partners85 cited