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The introduction of Total Quality Management at Oregon State University
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The introduction of Total Quality Management at Oregon State University (1993)The introduction of Total Quality Managem…Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi (2007)Quality Management Practices …People resistance in TQM implementation: a qualitative study on Malaysian universities (2007)People resistance in TQM impl…Developing the education system in the Sultanate of Oman through implementing total quality management- the Ministry of Education Central headquarters- a case study (2007)Developing the education syst…A Self-assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model (2007)A Self-assessment of Higher E…Total quality management in higher education : Modelling critical success factors. (2000)Total quality management in h…Case Study Research: Design and Methods (1984)Research Methods in Education (2007)The New Meaning of Educational Change (2010)The Impact of Globalization on Education Policy of Developing Countries: Oman as an Example (2011)Academic capitalism: politics, policies, and the entrepreneurial university (1998)The New Public Service: Serving Rather than Steering (2000)Does internal quality management contribute to more control or to improvement of higher education? (2011)Creating a common grammar for European higher education governance (2012)Higher education ‘massification’ and challenges to the professoriate: do academics’ conceptions of quality matter? (2016)Journal of Business Logistics (2018)Out of the Crisis (1982)Stockholders and Stakeholders: A New Perspective on Corporate Governance (1983)The influence of service quality and corporate image on customer satisfaction among university students in Kenya (2013)Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis (2014)4 Research Methods: Quantitative and Qualitative Approaches (2023)Exploring the Impact of Innovation practices, Technologies on the Operational Efficiency of Commercial Banks in Nigeria (2024)Strategies for Planned Change. (1978)Organizational culture and leadership (1993)Research Methods for Business Students (3rd edition) (2003)The Nature of Managerial Work (1974)A National Customer Satisfaction Barometer: The Swedish Experience (1992)
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  • 2007A Self-assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model73 cited
  • 2007Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi35 cited
  • 2007Developing the education system in the Sultanate of Oman through implementing total quality management- the Ministry of Education Central headquarters- a case study20 cited
  • 2007People resistance in TQM implementation: a qualitative study on Malaysian universities16 cited
  • 2000Total quality management in higher education : Modelling critical success factors.13 cited

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