Article2000

The New Public Service: Serving Rather than Steering

Robert B. Denhardt · Janet Vinzant Denhardt

1,787 citations0/0 files storedPublic Administration Review

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Public Policy and Administration Research Public Administration and Governance Public Administration and Political Analysis

Abstract

The New Public Management has championed a vision of public managers as the entrepreneurs of a new, leaner, and increasingly privatized government, emulating not only the practices but also the values of business. Proponents of the New Public Management have developed their arguments largely through contrasts with the old public administration. In this comparison, the New Public Management will, of course, always win. We argue here that the better contrast is with what we call the “New Public Service,” a movement built on work in democratic citizenship, community and civil society, and organizational humanism and discourse theory. We suggest seven principles of the New Public Service, most notably that the primary role of the public servant is to help citizens articulate and meet their shared interests rather than to attempt to control or steer society.

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References

1970Participation and Democratic Theory 1985Strong Democracy: Participatory Politics for a New Age 1990The Motivational Bases of Public Service 1887The Study of Administration 2002New Public Management 1998Public Management: The New Zealand Model 1989Policy Paradox and Political Reason. By Deborah A. Stone. Glenview, IL: Scott, Foresman and Little, Brown, 1988. 316p. $10.50 paper.1986Habits of the Heart.

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